Forwarding Officer

MTR Freight Sdn Bhd; Puchong; On-site; MYR 39,000 - 61,000; Full time

Job summary

MTR Freight Sdn Bhd in Malaysia seeks a Forwarding Officer to oversee import/export customs documentation, declarations, and end-to-end cargo coordination. You will ensure compliance with Royal Malaysian Customs, FCZ regulations, and company SOPs while coordinating with customers, airlines, and port authorities.

The role requires a Diploma or Degree in Logistics or related field, 1–2 years in forwarding or customs, and strong English and Bahasa Malaysia communication skills; proficiency in

Qualifications

• Diploma or degree in Logistics, Supply Chain, Business, or related field.
• 1–2 years of forwarding, import/export, or customs-related work preferred; fresh graduates may apply.
• Working knowledge of customs declaration procedures and FCZ operations.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Prepare, verify, and submit import/export customs documentation such as K1, K2, K3, K8, and ZB forms.
• Ensure all customs processes and declarations comply with Royal Malaysian Customs, FCZ and related authorities’ regulations.
• Monitor daily cargo delivery, loading, unloading, and transfer activities to ensure on-time completion.
• Coordinate closely with customers, airlines, ground handlers, transporters, and customs officers to ensure seamless shipment clearance and release.
• Prepare and maintain reports including Daily GTR, Monthly Format C, and Monthly Hanging Document Record.
• Ensure forwarding operations comply with company SOPs, Customs regulations, and FCZ requirements.
• Liaise with customers, forwarding agents, airlines, transport teams, and authorities to facilitate smooth shipment operations.
• Provide proactive updates, clarifications, and solutions to customers on cargo status and documentation matters.

Skills

Communication skills

Bahasa Malaysia

English proficiency

Education

Diploma/Degree in Logistics

Tools

Excel

Outlook

Job description

The Forwarding Officer is responsible for overseeing customs documentation, declaration processes, and end-to-end cargo coordination for both import and export operations. This role ensures compliance with all Customs and Free Commercial Zone (FCZ) regulations, supports smooth cargo movement, and upholds operational excellence in line with the company’s standards.

Job Description

Prepare, verify, and submit import/export customs documentation such as K1, K2, K3, K8, and ZB forms.

Ensure all customs processes and declarations comply with Royal Malaysian Customs, FCZ and related authorities’ regulations.

Monitor daily cargo delivery, loading, unloading, and transfer activities to ensure on-time completion.

Coordinate closely with customers, airlines, ground handlers, transporters, and customs officers to ensure seamless shipment clearance and release.

Prepare and maintain reports including but not limited to Daily GTR Report, Monthly Format C Report, and Monthly Hanging Document Record etc.

Ensure all forwarding operations comply with company SOPs, Customs regulations, and FCZ requirements.

Liaise professionally with customers, forwarding agents, airlines, transport teams, and authorities to facilitate smooth shipment operations.

Provide proactive updates, clarifications, and solutions to customers on cargo status and documentation matters.

Qualification/Skills

Diploma or Degree in Logistics, Supply Chain, Business, or any relevant field.

1–2 years of experience in forwarding, import/export, or customs-related work preferred. Fresh graduates are encouraged to apply.

Working knowledge of customs declaration procedures and FCZ operations.

Good communication skills in English and Bahasa Malaysia.

Proficiency in Microsoft Office applications, particularly Excel and Outlook.

Willingness to work on rotational or extended hours if required by operational needs.

MTR is a Malaysian Third-Party Logistics company that has been operating for 20+ years, delivering one-stop solutions to our clients’ problems. We provide a comprehensive range of services, including Total Logistics Supply Chain Services, Domestic and International Freight Forwarding, Consolidated Express Services, Warehousing and Distribution Services, Customs Brokerage and Charter Services.

Our focus is on Business-to-Business logistical solutions from West Malaysia to East Malaysia, and vice versa. With volume and regularity, we are able to provide not only reliable service, but also competitive prices to our customers. We have networks throughout Malaysia, with East Malaysia deliveries being our strongest suit. Our extensive coverage in East Malaysia allows us to reach more destinations than others.

MTR takes pride in our flexibility and strives to provide the best service possible via customised solutions to meet our clients' requirements. We analyse, develop, and implement personalised solutions and are capable of scaling to our customers business needs.