Food & Beverage Captain

Accor; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Accor is seeking a Food & Beverage Captain to lead guest service and ensure smooth restaurant operations in a fast-paced environment. You will take orders, serve meals and beverages with professionalism, and collaborate with kitchen and front-of-house teams.

The role emphasizes maintaining hygiene standards, upselling menu items, and managing opening/closing duties while delivering exceptional guest experiences.

Qualifications

• Experience in administrative support in hospitality preferred.
• Proficient in MS Office and related software.
• Strong organizational and time-management abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Provide professional, courteous, and efficient service to guests.
• Take and serve food and beverage orders accurately.
• Ensure guest satisfaction and promptly handle inquiries or complaints.
• Coordinate service staff during operations.
• Maintain cleanliness, hygiene, and HACCP standards at all times.
• Promote menu items and upsell food and beverage products.
• Operate the MICROS POS system and handle guest billing accurately.
• Perform opening and closing duties as assigned.
• Liaise with the Kitchen and other departments to ensure smooth operations.

Skills

Customer service

Team coordination

Time management

Attention to detail

Tools

Microsoft Office Suite

Job description

Company Description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.

Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

Food & Beverage Captain

MAIN RESPONSIBILITY

• Provide professional, courteous, and efficient service to guests.
• Take and serve food and beverage orders accurately.
• Ensure guest satisfaction and handle enquiries or complaints promptly.
• Assist in coordinating and guiding service staff during operations.
• Maintain cleanliness, hygiene, and HACCP standards at all times.
• Promote menu items and upsell food and beverage products.
• Operate the MICROS POS system and handle guest billing accurately.
• Perform opening and closing duties as assigned.
• Liaise with the Kitchen and other departments to ensure smooth operations.

Qualifications

• Proven experience in administrative support roles, preferably within the hospitality industry.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Exceptional attention to detail and accuracy in data management and documentation.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and willingness to take on new challenges.

Additional Information

Malaysian Citizen Only