EN - Banquet Attendant

Accor; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Novotel Johor Bahru City Centre in Malaysia is hiring for a banquet server to set up and manage banquet rooms and buffet stations for events. You will welcome guests, guide them to tables, and present menus, ensuring smooth service and adherence to food safety standards.

The role requires strong customer service skills, a minimum of 1 year in hospitality-related guest contact, and the ability to work as part of a coordinated banquet team.

Qualifications

• Minimum 1 year in customer service / guest contact roles, preferably in a hospitality organization.
• Ability to lead by example with honesty and integrity
• Ability to exceed guest expectations

Responsibilities

• Set up banquet rooms by following instructions for setting tables, chairs, and place settings according to the design of each event.
• Prepare buffet stations by setting up with chafing dishes, serving utensils, and other decorative items
• Welcome guests to the venue and take them to their respective tables
• Distribute menus and introduce the dining format of the event
• Make and provide the bar tenders with drink orders quickly and effectively
• Serve appetizers, main dishes, desserts in a professional and timely manner
• Ensure food safety, hygiene, and sanitation practices during the course of action
• Respond promptly and accurately to guest requests
• Maintain knowledge of special dietary requests, informing the appropriate individual on the kitchen staff for proper communication and follow-through
• Communicate timing of services with the kitchen staff
• Maintain the proper quantity and freshness of items on the food and beverage stations
• Keep the work area clean and organized throughout the event
• Assist in solving guest complaints and concerns in a courteous and professional manner
• Work as a team player with the balance of the banquet team to make a seamless, harmonious flow in service
• Attend and participate in pre-event briefings and post-event debriefings
• Carry out all assignments by the company policies and procedures as it pertains to the guests’ services and the guests’ safety
• Assist in cleaning up and breaking down all banquet rooms after functions
• Retain knowledge surrounding items on the menu, what is in them; this will help ensure you can answer guest questions, including possible allergen information.

Skills

Customer service

Guest relations

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster with Novotel Johor Bahru City Centre.

Job Description

• Set up banquet rooms by following instructions for setting tables, chairs, and place settings according to the design of each event
• Prepare buffet stations by setting up with chafing dishes, serving utensils, and other decorative items
• Welcome guests to the venue and take them to their respective tables
• Distribute menus and introduce the dining format of the event
• Make and provide the bar tenders with drink orders quickly and effectively
• Serve appetizers, main dishes, desserts in a professional and timely manner
• Ensure food safety, hygiene, and sanitation practices during the course of action
• Respond promptly and accurately to guest requests
• Maintain knowledge of special dietary requests, informing the appropriate individual on the kitchen staff for proper communication and follow-through
• Communicate timing of services with the kitchen staff
• Maintain the proper quantity and freshness of items on the food and beverage stations
• Keep the work area clean and organized throughout the event
• Assist in solving guest complaints and concerns in a courteous and professional manner
• Work as a team player with the balance of the banquet team to make a seamless, harmonious flow in service
• Attend and participate in pre-event briefings and post-event debriefings
• Carry out all assignments by the company policies and procedures as it pertains to the guests’ services and the guests’ safety
• Assist in cleaning up and breaking down all banquet rooms after functions
• Retain knowledge surrounding items on the menu, what is in them; this will help ensure you can answer guest questions, including possible allergen information.

Qualifications

• Minimum 1 years in customer service / guest contact roles, preferably in a hospitality organization Other Prerequisites
• Ability to lead by example with honesty and integrity
• Ability to exceed guest expectations