Food and Beverage Assistant

Mövenpick Hotels & Resorts; Sepang; On-site; MYR 33,000 - 47,000; Full time

Job summary

Mövenpick Hotels & Resorts invites a Guest Service Attendant in Sepang to deliver food and beverage service to guests in line with our standards and etiquette.

You will maintain grooming, know the menu and daily specials, assist with beverage service, and strive to exceed guest satisfaction. A friendly, service-oriented attitude and strong teamwork are essential for success in a fast-paced hotel environment.

Qualifications

• Proficiency in Bahasa Malaysia; English is an added advantage.
• Strong communication and interpersonal skills with a friendly, service-oriented attitude.
• Demonstrates integrity, honesty and professionalism at all times.
• Good understanding of banquet operations and hotel functions.
• Able to work well in a team and in a fast-paced environment.
• Willing to assist with various tasks to ensure smooth event operations and guest satisfaction.

Responsibilities

• Greet and serve guests following service standards.
• Maintain grooming standards at all times.
• Know menu and daily specials; present menus proactively.
• Assist with beverage service and garnishes.
• Support daily financial targets and area/division targets.
• Anticipate and service guest needs at all times.
• Follow opening/closing checklists for smooth service.
• Ensure service stations are stocked and cleared.
• Present food and beverage items in a proactive manner.
• Attend all required briefings and training sessions.
• Report guest feedback via glitch system and coordinate with management.

Skills

Bahasa Malaysia

English

Communication

Interpersonal skills

Guest service mindset

Teamwork

Professionalism

Attention to detail

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the workplace
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Qualifications

• Able to communicate effectively in Bahasa Malaysia. English proficiency is an added advantage.
• Strong communication and interpersonal skills with a friendly and service-oriented attitude.
• Demonstrates integrity, honesty and professionalism at all times.
• Good understanding of banquet operations and hotel functions.
• Able to work well in a team and fast-paced environment.
• Willing to assist with various tasks to ensure smooth event operations and guest satisfaction