Convention Centre Assistant

Accor; Sepang; On-site; MYR 22,000 - 36,000; Full time

Job summary

Accor's Convention Centre in Sepang invites energetic hospitality professionals to join our events team. In this banquet-focused role, you will assist with event preparation, guest greeting, food and beverage service, and ensuring smooth operation of conferences and banquets.

You will work with a supportive team, uphold safety and cleanliness standards, and deliver memorable experiences for guests while maintaining professional grooming and service standards.

Qualifications

• Able to communicate effectively in Bahasa Malaysia; English proficiency is an added advantage.
• Strong communication and interpersonal skills with a friendly and service-oriented attitude.
• Demonstrates integrity, honesty and professionalism at all times.
• Good understanding of banquet operations and hotel functions.
• Able to work well in a team and fast-paced environment.
• Willing to assist with various tasks to ensure smooth event operations and guest satisfaction

Responsibilities

• Event Preparation & Setup - Review Banquet Event Orders and ensuring meeting rooms, tables, buffets, stations and equipment are prepared according to guest requirements.
• Food & Beverage Service - Prepare and serve welcome drinks, beverages, meals, coffee breaks, buffets and other banquet items while maintaining high service standards.
• Guest Service - Greet guests warmly, respond promptly to requests, communicate product and service information and ensure a positive dining and event experience.
• Event Operations - Support the Convention Centre Team in ensuring events run smoothly and on schedule, including making necessary adjustments during the event.
• Clearing and Replenishment - Clear tables, replenish buffet items and service stations, maintain tableware and ensure all areas are ready for the next event.
• Cleanliness and Safety - Maintain cleanliness, sanitation, organisation and safety standards in meeting rooms and service areas.
• Teamwork & Communication - Communicate guest needs, operational issues and important information to the Convention Centre team and assist colleagues and other departments when required.
• Professional Standards - Maintain proper grooming and appearance standards while consistently meeting and exceeding guest expectations

Skills

Communication skills

Interpersonal skills

Teamwork

Service orientation

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Event Preparation & Setup - Review Banquet Event Orders and ensuring meeting rooms, tables, buffets, stations and equipment are prepared according to guest requirements.
• Food & Beverage Service - Prepare and serve welcome drinks, beverages, meals, coffee breaks, buffets and other banquet items while maintaining high service standards.
• Guest Service - Greet guests warmly, respond promptly to requests, communicate product and service information and ensure a positive dining and event experience.
• Event Operations - Support the Convention Centre Team in ensuring events run smoothly and on schedule, including making necessary adjustments during the event.
• Clearing and Replenishment - Clear tables, replenish buffet items and service stations, maintain tableware and ensure all areas are ready for the next event.
• Cleanliness and Safety - Maintain cleanliness, sanitation, organisation and safety standards in meeting rooms and service areas.
• Teamwork & Communication - Communicate guest needs, operational issues and important information to the Convention Centre team and assist colleagues and other departments when required.
• Professional Standards - Maintain proper grooming and appearance standards while consistently meeting and exceeding guest expectations.

Qualifications

• Able to communicate effectively in Bahasa Malaysia. English proficiency is an added advantage.
• Strong communication and interpersonal skills with a friendly and service-oriented attitude.
• Demonstrates integrity, honesty and professionalism at all times.
• Good understanding of banquet operations and hotel functions.
• Able to work well in a team and fast-paced environment.
• Willing to assist with various tasks to ensure smooth event operations and guest satisfaction