Flexible Admin & After-Sales Support Specialist

Sunway Winstar; Sepang; On-site; MYR 40,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking an Administrative & Excel Documentation assistant to prepare and issue service-related documents and keep accurate daily repair records. You will handle after-sales service coordination, contact customers to gather machine information, and arrange collection when needed, ensuring data consistency.

You will fill detailed reports, provide customer support, and communicate clearly to understand needs.

Qualifications

• Minimum SPM / O Level or equivalent in any field.
• Fresh graduates are encouraged to apply – training will be provided.
• Able to work independently with minimal supervision.
• Proficient in basic Microsoft Excel and Microsoft Office tools.
• Strong communication and customer service skills.

Responsibilities

• Prepare and issue service-related documents and maintain accurate repair records.
• Coordinate after-sales service by contacting customers and arranging machine collection.
• Fill out detailed service reports and maintain records of performed services.
• Provide customer support and communicate to understand needs.

Skills

Communication

Interpersonal skills

Diagnostic skills

Customer service

Education

SPM / O Level or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Jora Malaysia is seeking an Administrative & Excel Documentation assistant to prepare and issue service-related documents and keep accurate daily repair records. You will handle after-sales service coordination, contact customers to gather machine information, and arrange collection when needed, ensuring data consistency.

You will fill detailed reports, provide customer support, and communicate clearly to understand needs.