Service - Admin Clerk

Sunway Winstar; Sepang; On-site; MYR 40,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking an Administrative & Excel Documentation assistant to prepare and issue service-related documents and keep accurate daily repair records. You will handle after-sales service coordination, contact customers to gather machine information, and arrange collection when needed, ensuring data consistency.

You will fill detailed reports, provide customer support, and communicate clearly to understand needs.

Qualifications

• Minimum SPM / O Level or equivalent in any field.
• Fresh graduates are encouraged to apply – training will be provided.
• Able to work independently with minimal supervision.
• Proficient in basic Microsoft Excel and Microsoft Office tools.
• Strong communication and customer service skills.

Responsibilities

• Prepare and issue service-related documents and maintain accurate repair records.
• Coordinate after-sales service by contacting customers and arranging machine collection.
• Fill out detailed service reports and maintain records of performed services.
• Provide customer support and communicate to understand needs.

Skills

Communication

Interpersonal skills

Diagnostic skills

Customer service

Education

SPM / O Level or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Administrative & Excel Documentation: Prepare and issue service-related documents and maintain accurate daily repair records.

After-Sales Service Coordination: Contact customers to gather machine information, coordinate and arrange machine collection with customers.

Fill out detailed reports and keep records on services that have been performed.

Providing customer support and able to communicate with customers in understanding their needs and provide support when necessary.

Work with flexible hours and work around a changing schedule

Excellent communication, interpersonal and diagnostic skills

Able to work independently without much supervision

REQUIREMENTS:

Minimum SPM / “O” Level or equivalent in any field.

Fresh graduates are encouraged to apply – training will be provided.

Able to work independently with minimal supervision.

Proficient in basic Microsoft Excel and Microsoft Office tools.

Strong communication and customer service skills.

KEY COMPETENCIES:

Responsible and organized in handling daily tasks.

Basic communication skills to interact effectively with clients and cross-department colleagues.

Willingness to learn and adapt in a fast-paced service environment.