Fintech Email Support Specialist — Zendesk & US Clients

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

RiDiK, a subsidiary of CLPS, located in Kuala Lumpur, is hiring a Customer Service Representative to support fintech and banking clients. The role emphasizes email-based support, strict SOP adherence, and multi-system navigation.

You will manage high ticket volumes, learn core fintech concepts quickly, and communicate clearly with US customers, ensuring accurate, compliant responses and strong process discipline.

Qualifications

• 6+ years in high-complexity CS environments (fintech, payments, banking, compliance).
• Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs.
• Strong background in email-based support, not just calls/chats.
• Experience with ticketing systems - Zendesk.
• Experience working with US customers/ market.
• Exceptional written communication (grammar, structure, tone alignment, issue articulation).
• Strong analytical and critical thinking-can investigate, isolate root causes, and propose solutions.
• Able to work independently with minimal hand-holding.
• Fast learner with strong process discipline.
• Ability to manage high ticket volume while maintaining accuracy.
• Understands or can quickly learn core fintech concepts.
• Strong reading comprehension of long SOPs and ability to follow them precisely.

Job description

RiDiK, a subsidiary of CLPS, located in Kuala Lumpur, is hiring a Customer Service Representative to support fintech and banking clients. The role emphasizes email-based support, strict SOP adherence, and multi-system navigation.

You will manage high ticket volumes, learn core fintech concepts quickly, and communicate clearly with US customers, ensuring accurate, compliant responses and strong process discipline.