Customer Service Officer (US Market)

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

RiDiK, a subsidiary of CLPS, located in Kuala Lumpur, is hiring a Customer Service Representative to support fintech and banking clients. The role emphasizes email-based support, strict SOP adherence, and multi-system navigation.

You will manage high ticket volumes, learn core fintech concepts quickly, and communicate clearly with US customers, ensuring accurate, compliant responses and strong process discipline.

Qualifications

• 6+ years in high-complexity CS environments (fintech, payments, banking, compliance).
• Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs.
• Strong background in email-based support, not just calls/chats.
• Experience with ticketing systems - Zendesk.
• Experience working with US customers/ market.
• Exceptional written communication (grammar, structure, tone alignment, issue articulation).
• Strong analytical and critical thinking-can investigate, isolate root causes, and propose solutions.
• Able to work independently with minimal hand-holding.
• Fast learner with strong process discipline.
• Ability to manage high ticket volume while maintaining accuracy.
• Understands or can quickly learn core fintech concepts.
• Strong reading comprehension of long SOPs and ability to follow them precisely.

Job description

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) View all jobs

6+ years in high-complexity CS environments (fintech, payments, banking, compliance).

Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs.

Strong background in email-based support, not just calls/chats.

Experience with ticketing systems - (Zendesk).

Experience working with US customers/ market.

Exceptional written communication (grammar, structure, tone alignment, issue articulation).

Strong analytical and critical thinking-can investigate, isolate root causes, and propose solutions.

Able to work independently with minimal hand-holding.

Fast learner with strong process discipline.

Ability to manage high ticket volume while maintaining accuracy.

Understands or can quickly learn core fintech concepts.

Strong reading comprehension of long SOPs and ability to follow them precisely.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service specialist?

What can I earn as a Customer Service Representative