Customer Support Representative (Fintech, Japanese)

Savior Artigos Texteis Lda; Port Dickson; Hybrid; MYR 78,120 - 100,440; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is hiring a Japanese-Speaking Customer Support Representative. You will handle inquiries via live chat and email in Japanese and English, delivering accurate, high-quality support for fintech and crypto products.

The role requires native Japanese, strong English, 2–4 years in customer service, and willingness to work a hybrid schedule (day onsite, night remote).

Qualifications

• Native-level Japanese proficiency; able to handle complex written interactions.
• Strong command of English, written and spoken.
• 2–4 years in Customer Service / Live-chat, with frontline training.
• Experience with financial institutions, fintech, trading or crypto products is advantageous.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related fields preferred.
• Strong numerical acumen with attention to detail.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well supplied with crypto trading platform knowledge and market fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Understand customer needs to provide feedback and solutions to management.
• Flag discrepancies, risks, or unusual situations to management in a timely manner.
• Seek improvements to enhance team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service

Live chat

Crypto/fintech knowledge

Education

Finance/ Economics/ Mathematics background

Tools

Live chat software

Email management tools

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.