Client Support Specialist — FinTech & Banking

RM Investment Bank Ltd; Shah Alam; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Free parking

Lunch provided

Job summary

RM Investment Bank Ltd in Kota Kemuning, Selangor is seeking a proactive Customer Support Associate to handle client inquiries, onboarding, and general account assistance. You will respond professionally and promptly, providing accurate information on our products and services.

The role requires clear English communication, strong problem-solving, and the ability to coordinate with internal teams to resolve requests. Previous experience in financial services or fintech is an advantage.

Qualifications

• Good communication and interpersonal skills.
• Customer-focused with a professional and positive attitude.
• Able to communicate effectively in English.
• Good problem-solving and organisational skills.
• Comfortable working with online systems and customer support platforms.
• Previous experience in Customer Support, Financial Services, FinTech, Banking, or a related industry will be an advantage.

Responsibilities

• Respond to client enquiries in a professional and timely manner.
• Assist clients with account-related questions, onboarding, and general support.
• Provide accurate information regarding our products, services, and procedures.
• Coordinate with internal departments to resolve client requests and operational matters.
• Follow up on outstanding cases and ensure proper resolution.
• Maintain accurate records of client enquiries and communications.
• Escalate complex or sensitive matters to the relevant team when necessary.

Skills

Communication skills

Customer-focused

English communication

Problem-solving

Organisational skills

Online systems familiarity

Job description

RM Investment Bank Ltd in Kota Kemuning, Selangor is seeking a proactive Customer Support Associate to handle client inquiries, onboarding, and general account assistance. You will respond professionally and promptly, providing accurate information on our products and services.

The role requires clear English communication, strong problem-solving, and the ability to coordinate with internal teams to resolve requests. Previous experience in financial services or fintech is an advantage.