Field System Engineer – On-site Tech & Support

Idealseed Resources Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Idealseed Resources Sdn Bhd in Kuala Lumpur is seeking a diligent Support Engineer. You will deploy, install, test and commission systems at customer sites, provide remote support and perform user training.

The role requires a diploma or degree in CS/IT, strong English/Bahasa Malaysia communication, and willingness to travel nationwide. Fresh graduates are encouraged to apply and own transport is preferred.

Qualifications

• Diploma or University degree in Computer Science, IT or equivalent.
• Strong communication skills in English or Bahasa Malaysia.
• Willingness to travel across Malaysia and work outside normal hours when required.

Responsibilities

• Deployment, installation, testing and commissioning of systems and parts at customer premises.
• Perform preventive and corrective maintenance.
• Diagnose, troubleshoot system & network issues and resolve hardware/software faults.
• Analyse and resolve support inquiries from customers and vendors.
• Collaborate with the team to troubleshoot and resolve technical problems.
• Share knowledge and explore new technologies with the team.
• Provide telephone and remote support.
• Conduct user and technical training where applicable.
• Prioritise and manage multiple open cases.
• Establish good working relationships with customers.
• Be flexible to work outside normal hours to support 24x7 operations.

Skills

Strong communication

Analytical mind

Problem-solving

Self-motivated

Customer-focused

Education

Diploma/University degree in CS/IT

Tools

Networking hardware

Job description

Idealseed Resources Sdn Bhd in Kuala Lumpur is seeking a diligent Support Engineer. You will deploy, install, test and commission systems at customer sites, provide remote support and perform user training.

The role requires a diploma or degree in CS/IT, strong English/Bahasa Malaysia communication, and willingness to travel nationwide. Fresh graduates are encouraged to apply and own transport is preferred.