Field Services Engineer

Icontronic Technology; Seberang Perai; On-site; MYR 54,000 - 90,000; Full time

Job summary

Icontronic Technology is seeking a talented Field Application Engineer to join our dynamic engineering team. This full-time position is based in Bukit Mertajam, Penang, offering an exciting opportunity to work at the intersection of technical expertise and customer engagement.

In this role, you will be responsible for providing technical support, troubleshooting solutions, and ensuring successful implementation of our products in the field.

Qualifications

• Bachelor’s degree in Engineering or equivalent practical experience.
• Strong technical knowledge of project engineering principles and industrial systems.
• Willingness to travel to customer sites and flexible hours.

Responsibilities

• Provide on-site technical support and troubleshooting assistance to clients and project teams.
• Install, configure, and commission engineering systems and equipment at customer locations.
• Conduct comprehensive system testing and performance validation to ensure products meet specifications.
• Document technical findings, system configurations, and provide detailed reports to customers and internal teams.
• Identify and resolve technical issues efficiently, liaising between customers and product development teams.
• Provide training and guidance to customers on product operation and maintenance procedures.
• Perform preventive maintenance and conduct regular system inspections.
• Gather customer feedback and requirements to support product improvement initiatives.
• Maintain detailed records of field activities, service calls, and customer interactions.

Skills

Troubleshooting

Field support

Technical communication

Education

Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or related discipline

Job description

Icontronic Technology is seeking a talented Field Application Engineer to join our dynamic engineering team. This is a full-time position based in Bukit Mertajam, Penang, offering an exciting opportunity to work at the intersection of technical expertise and customer engagement. In this role, you will be responsible for providing technical support, troubleshooting solutions, and ensuring successful implementation of our products in the field. This position is critical to maintaining strong customer relationships and driving the success of our project engineering initiatives.

Key responsibilities

• Provide on-site technical support and troubleshooting assistance to clients and project teams
• Install, configure, and commission engineering systems and equipment at customer locations
• Conduct comprehensive system testing and performance validation to ensure products meet specifications
• Document technical findings, system configurations, and provide detailed reports to customers and internal teams
• Identify and resolve technical issues efficiently, liaising between customers and product development teams
• Provide training and guidance to customers on product operation and maintenance procedures
• Perform preventive maintenance and conduct regular system inspections
• Gather customer feedback and requirements to support product improvement initiatives
• Maintain detailed records of field activities, service calls, and customer interactions

What we're looking for

• Bachelor's degree in Engineering (Mechanical, Electrical, Electronics or related discipline) or equivalent practical experience
• Strong technical knowledge of project engineering principles and industrial systems
• Proficiency in troubleshooting complex technical problems and diagnosing equipment faults
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
• Proven ability to work independently and manage multiple field assignments simultaneously
• Strong problem-solving capabilities and attention to detail
• Willingness to travel to customer sites and work flexible hours when required
• Valid driving license and reliable transportation
• Familiarity with relevant industry standards and safety regulations
• Experience with technical documentation and reporting systems is advantageous
• Fresh Graduate is encouraged to apply.

What we offer

Icontronic Technology is committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package, comprehensive health benefits, and opportunities for continuous skills development through training and certification programmes. Our company provides a collaborative work environment where innovation is encouraged and individual contributions are valued. We believe in maintaining a healthy work-life balance and offer flexible working arrangements where possible. Employees have access to career advancement opportunities within a growing organisation that invests in its people.

About us

Icontronic Technology is a progressive engineering solutions company specialising in project engineering services and technical implementation. We are dedicated to delivering high-quality products and services to our customers across diverse industries. Our company is built on principles of innovation, reliability, and customer-centricity. We pride ourselves on maintaining strong technical expertise and fostering a culture of continuous improvement. With a commitment to excellence and a team of experienced professionals, Icontronic Technology is a leading force in the engineering sector, committed to creating lasting value for our customers and employees.