Onsite Field Services Engineer & Solutions Specialist

Icontronic Technology; Seberang Perai; On-site; MYR 54,000 - 90,000; Full time

Job summary

Icontronic Technology is seeking a talented Field Application Engineer to join our dynamic engineering team. This full-time position is based in Bukit Mertajam, Penang, offering an exciting opportunity to work at the intersection of technical expertise and customer engagement.

In this role, you will be responsible for providing technical support, troubleshooting solutions, and ensuring successful implementation of our products in the field.

Qualifications

• Bachelor’s degree in Engineering or equivalent practical experience.
• Strong technical knowledge of project engineering principles and industrial systems.
• Willingness to travel to customer sites and flexible hours.

Responsibilities

• Provide on-site technical support and troubleshooting assistance to clients and project teams.
• Install, configure, and commission engineering systems and equipment at customer locations.
• Conduct comprehensive system testing and performance validation to ensure products meet specifications.
• Document technical findings, system configurations, and provide detailed reports to customers and internal teams.
• Identify and resolve technical issues efficiently, liaising between customers and product development teams.
• Provide training and guidance to customers on product operation and maintenance procedures.
• Perform preventive maintenance and conduct regular system inspections.
• Gather customer feedback and requirements to support product improvement initiatives.
• Maintain detailed records of field activities, service calls, and customer interactions.

Skills

Troubleshooting

Field support

Technical communication

Education

Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or related discipline

Job description

Icontronic Technology is seeking a talented Field Application Engineer to join our dynamic engineering team. This full-time position is based in Bukit Mertajam, Penang, offering an exciting opportunity to work at the intersection of technical expertise and customer engagement.

In this role, you will be responsible for providing technical support, troubleshooting solutions, and ensuring successful implementation of our products in the field.