Field Service Supervisor: Lead, Train & Deliver Quality

Rentokil Initial; Shah Alam; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Base salary + contractual bonus

Comprehensive Insurance Plans

Out-patient & Specialist Coverage

Dental & Optical Coverage

retirement benefits

Staff Purchase Plans

Job summary

Rentokil Initial Malaysia is seeking a proactive supervisor to lead a 10-member service team, plan and monitor schedules, and ensure timely delivery of pest management services. You will train staff, maintain quality compliance, and report on performance, issues, and customer feedback.

The role emphasizes driving safety, fleet management, and strong collaboration with sales to meet branch targets while upholding company policies and service standards.

Qualifications

• Diploma in related discipline with proven track record in managing staff.
• Strong interpersonal and communication skills.
• Mature with ability to lead a 10-member team.
• Positive, proactive, with initiative.
• Computer skills are essential.

Responsibilities

• Plan and monitor service schedules via in-house system.
• Recruit, induct, train and manage service staff to maintain service quality.
• Ensure timely, quality services as per schedule and target.
• Conduct quarterly quality assurance checks and regular staff reviews.
• Prepare monthly status reports on service, issues and supervisor performance.
• Coordinate fleet records, maintenance, and safety compliance.

Skills

Diploma in related discipline

Good interpersonal skills

People management

Computer skills

Willing to travel

GDL license (if shortlisted)

Driving license

Own vehicle

Malaysian resident

Education

Diploma in related discipline

Job description

Rentokil Initial Malaysia is seeking a proactive supervisor to lead a 10-member service team, plan and monitor schedules, and ensure timely delivery of pest management services. You will train staff, maintain quality compliance, and report on performance, issues, and customer feedback.

The role emphasizes driving safety, fleet management, and strong collaboration with sales to meet branch targets while upholding company policies and service standards.