Service & Fleet Operations Manager

Rentokil Initial; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Transport allowance

Fuel card

Comprehensive insurance plans (medical

Outpatient & Specialist coverage

Dental & Optical coverage

Retirement benefits

Employee purchase plans

Smart work gadgets/tools

Job summary

Rentokil Initial is seeking a Service Manager for the Shah Alam branch to lead the Service Department, manage fleets and inventories, and ensure service delivery meets contractual obligations within budget. The role emphasizes staff development and adherence to safety and QA standards.

The ideal candidate has a Bachelor degree with at least 5 years in service management or supervisory roles, strong leadership, and the ability to drive continuous improvement in a fast-paced environment.

Qualifications

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience.
• Strong leadership qualities with planning, organizing and problem solving ability.
• Able to work in dynamic and fast paced environment.
• Excellent in promoting teamwork and synergize the team towards achieving service KPI.
• Able to work autonomously and thrive on challenges.
• Possess own vehicle, is a Malaysian or holds a relevant resident status.
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly.
• Required valid driving license because driving is part of the job requirement for this designation.
• Excellent problem solving, multi‑tasking & planning skills.

Responsibilities

• Manage and control the Service Department to fulfil the Branch’s contractual obligations within the service budget.
• Oversee service operations, ensure 100% Monthly service completion, and maintain vehicle records.
• Monitor and control branch fleet costs while maintaining safety standards.
• Ensure new services/installs are completed within 5 working days of agreement/confirmation.
• Maintain stock issuance, service tools, and safety equipment.
• Conduct weekly and monthly meetings with supervisors and technicians; provide status reports to Branch Operations Manager.
• Lead recruitment, induction, and development of service staff; uphold high morale and policy understanding.

Skills

Leadership

Planning

Organizing

Problem solving

Teamwork

Autonomy

Driving license

Bilingual (English & BM)

Education

Bachelor degree in related field

Job description

Rentokil Initial is seeking a Service Manager for the Shah Alam branch to lead the Service Department, manage fleets and inventories, and ensure service delivery meets contractual obligations within budget. The role emphasizes staff development and adherence to safety and QA standards.

The ideal candidate has a Bachelor degree with at least 5 years in service management or supervisory roles, strong leadership, and the ability to drive continuous improvement in a fast-paced environment.