Service Supervisor - Outdoor (Bayan Lepas)

Rentokil Initial; Bayan Lepas; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Base salary

Contractual bonus

Insurance plans

Retirement benefits

Staff purchase plans

Job summary

Rentokil Initial Malaysia is looking for a capable Operations/Branch Manager to oversee service delivery across our pest management teams in Bayan Lepas, Penang. You will plan schedules, train staff, and ensure quality, timely service while maintaining vehicle records and safety standards.

The role requires a Diploma in a related discipline, strong leadership and multilingual communication, and willingness to travel.

Qualifications

• Minimum a Diploma in related discipline with proven track record in managing staff.
• Possess good interpersonal, communication and people skills.
• Mature and able to manage a team of 10 members.
• Positive, result oriented, has good drive and initiative.
• Computer skill is essential.
• Willing to travel to client places.
• Keen to take Goods Delivery License (GDL) if shortlisted.
• Required valid driving license because driving is part of the job requirement for this designation.
• Possess own vehicle, is a Malaysian or hold a relevant resident status.

Responsibilities

• Plan and check service schedules via in-house system.
• Manage and train service staff to improve service quality.
• Ensure team provides quality and timely services as per schedule.
• Carry out regular quality assurance checks on completed services (20% supervision time).
• Perform quarterly field attachment with team members.
• Prepare and present weekly reports on team members’ review.
• Maintain accurate records of all service vehicles (renewal of road tax, maintenance due, repair costs, fuel usage, driver logs).
• Manage and control the branch’s fleet in a cost effective manner while ensuring safety.
• Ensure new business are completed within 10 working days from service agreement/confirmation.
• Ensure each service team is route-ridden once every 2 months.
• Present service capital expenditure requests monthly to Branch Manager.
• Prepare required returns and reports to head office and dispatch promptly.
• Conduct formal quarterly meetings with Technicians.
• Provide monthly status reports to Service Manager (State of Service, Customer Issues, Supervisors’ issues, Other issues).
• Recruit new Service Technicians (subject to approval).
• Induct, train and manage service staff; maintain high morale.
• Ensure staff understand Company objectives and policies.
• Provide continuing training and guidance to maintain competence; build customer relationships.

Skills

People management

Interpersonal skills

Team leadership

Communication

Education

Diploma in related discipline

Tools

Computer literacy

Job description

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:
  • Renewal of road tax
  • Maintenance service due
  • Repair costs
  • Fuel usage
  • Driver logs
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:
  • State of Service
  • Customer Issues
  • Supervisor’s issues
  • Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident statusEmployment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas,Penang