Field Service Engineer – Red Hat & IT Deployments

CTC Global Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

CTC Global Sdn Bhd is recruiting for a skilled IT support and deployment professional in Malaysia. The role involves preventive maintenance, high‑level escalation handling, and coordinating with customers across onsite and remote environments.

The successful candidate will work with Red Hat Linux, Satellite, Virtualization, Ansible, and OpenShift, plus JBoss and AMQ expertise as a plus. Strong communication and collaboration with vendors and stakeholders are essential.

Qualifications

• 3-5 years of support and deployment experience in an IT environment with Red Hat products.
• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Experience with hardware and software vendors and stakeholder management up to C-level.
• RHCE certification is preferred.

Responsibilities

• Schedule and perform preventive maintenance activities and reporting.
• Provide technical assistance to Level 1 Engineers and onsite/offsite customer support.
• Manage incidents, project deployments, testing and commissioning with customers.
• Prepare incident/problem management reports and ensure SLA-based resolutions.
• Engage with Principal and internal support teams and document learnings.

Education

Diploma/Degree in Information Technology or equivalent

RHCE

Tools

Red Hat Linux

Red Hat Satellite

Red Hat Virtualization

Red Hat Ansible Automation Platform

Red Hat OpenShift Container Platform

Red Hat JBoss

AMQ

Job description

CTC Global Sdn Bhd is recruiting for a skilled IT support and deployment professional in Malaysia. The role involves preventive maintenance, high‑level escalation handling, and coordinating with customers across onsite and remote environments.

The successful candidate will work with Red Hat Linux, Satellite, Virtualization, Ansible, and OpenShift, plus JBoss and AMQ expertise as a plus. Strong communication and collaboration with vendors and stakeholders are essential.