Field Service Engineer 2

Onto Innovation; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

PTO

401K wardrobe match?

Employee Stock Purchase Program (ESPP)

Job summary

Onto Innovation Malaysia is seeking a Field Service Engineer to install, repair and maintain our inspection tools across the SEA region. You will troubleshoot hardware, software and networking components and deliver on-site service with a focus on reliability.

The role requires 2–3 years in semiconductor field service, an engineering degree, strong customer communication, and a willingness to travel up to 50%. You will submit service reports and contribute to product feedback to the US factory.

Qualifications

• 2–3 years of field service experience in the semiconductor industry preferred.
• Hands-on experience with electrical, mechanical, and software troubleshooting.

Responsibilities

• Install, repair and maintain Onto Innovation inspection tools.
• Respond to down-tool situations and provide scheduled maintenance in the SEA region.
• Support field operations including system hardware, software, PCs, networking and related technologies.
• Submit service documentation and provide technical feedback to the US factory.
• Act as the technical and administrative liaison with customers for assigned projects.
• Provide feedback to Sales, identifying potential leads and customer needs.
• Support continuous product improvement through service feedback and issue reporting.

Skills

Field service

Troubleshooting

Customer communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

Job description

## Field Service Engineer 2Apply: Malaysia: Full time: Posted Yesterday: R-6397Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.**Job Summary & Responsibilities*** Responsible for **installation, repair, and maintenance** of Onto Innovation products, including **Inspection tools**.* Respond to **down-tool situations** and provide **scheduled maintenance** within the SEA region.* Support any required aspect of **field operations**, including system hardware, software, PCs, networking, and related technologies.* Submit required **service documentation** and provide technical feedback to the US factory.* Act as the primary **technical and administrative liaison** with customers for assigned projects.* Provide feedback to the **Sales team**, identifying potential leads and customer needs.* Support **continuous product improvement** through service feedback and issue reporting.**Qualifications*** **2 to 3 years** of Field Service experience in the **semiconductor industry** preferred.* Hands-on experience with **equipment fault detection**, including **electrical, mechanical, and software** troubleshooting.* Experience in **semiconductor applications** preferred.* Bachelor’s degree or diploma in **Engineering** or related fields.* Ability to work **independently** while being effective within a team structure.* Strong interpersonal skills with **excellent customer communication**.* Proficient with **Microsoft Office** tools (PowerPoint, Word, Excel).* Willingness to travel **up to 50%**.Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.