Field Service Engineer

Markem-Imaje; Shah Alam; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Annual wage supplement (AWS)

Bonus scheme

Annual leave

Medical leave

Medical Insurance

Fixed transport allowance

Job summary

Markem-Imaje in Shah Alam, Malaysia, is seeking a Field Service Engineer to install, maintain and repair our marking and coding systems on customer sites.

The role requires a Diploma in engineering, 2–5 years field service, driving license, and Mandarin language ability for Mandarin-speaking customers; you will diagnose issues, train customers and support sales with new applications.

Qualifications

• Diploma in Mechanical, Electrical or Electronic Engineering.
• 2–5 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.
• Mandarin-speaking ability for Mandarin-speaking customers.

Responsibilities

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

Skills

Troubleshooting

Customer service

Time management

Communication

Mandarin language

Team player

Education

Diploma in Mechanical/Electrical/Electronic Engineering

Job description

## Field Service EngineerApply: Onsite: Shah Alam, Selangor, Malaysia: Full time: Posted Yesterday: JR100416Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII. **The Role**The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services. **What you will do:*** Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.* Perform on-site product installation on customer premises.* Provide training and technical advice on the product use in person and via phone.* Investigate problems, provide solutions and arrange for repairs to be made.* Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.* Schedule and carry out planned maintenance calls and performance regular customers visits.* Monitors and adheres to field service policies, procedures and technical standards.* Recommend spare needs and assist with monitoring equipment.* Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations. **What you need to have:*** Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.* Good organizational skills and ability to set priorities and manage time effectively.* Good level of customer relationship management skills.* Good communication, analytical, critical thinking and problem-solving skills.* Customer-oriented, personable and a team player.* Minimum Diploma in Mechanical, Electrical or Electronic Engineering.* 2 to 5 years of field service experience in medium industrial or commercial equipment.* **Must possess a driving license.*** **We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.** **You’ll only be the right candidate if you are aligned to our values and culture:*** Collaborative entrepreneurial spirit* Winning through customers* High ethical standards, openness and trust* Expectations for results* Respect and value people **What we offer:*** Growth opportunities within international environment* Annual wage supplement (AWS)* Bonus scheme* Performance based yearly merit increase* Annual leave* Medical leave* Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)* Medical Insurance* Executive health screening* Employee assistance program (EAP)* Fixed transport allowance* Mileage claim If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.