Field Service Engineer

STERIS Corporation; Shah Alam; Presencial; MYR 60.000 - 120.000; Jornada completa

Descripción de la vacante

STERIS is seeking a Field Service Engineer to support Malaysia-based customers. You will perform preventive and corrective maintenance, install and repair STERIS products, and build strong customer relationships during field visits.

Travel within Malaysia and on-site support for CSSD, Surgical and Endoscopy Reprocessing equipment are key duties. The role requires technical degrees or diplomas in biomedical/EE/Mechatronics, strong troubleshooting skills, and the ability to work independently with

Formación

• Diploma or degree in Biomedical, Electrical & Electronics, or Mechatronics.
• Experience repairing medical/lab equipment in hospitals.
• Strong troubleshooting and diagnostic skills.

Responsabilidades

• Perform preventive and corrective maintenance on STERIS products.
• Install, service, and repair equipment and software.
• Maintain customer service logs and inventory records.
• Coordinate with contractors for site surveys and installations.
• Provide on-site user training when required.

Conocimientos

Troubleshooting skills

Diagnostic skills

Communication

Team player

English proficiency

Driving license

Educación

Biomedical/Electrical & Electronics/Mechatronics Diploma or Degree

Descripción del empleo

Position Summary

STERIS is recruiting for a Field Service Engineer to join our team in Malaysia . You will be performing a variety of routine and non-routine local service support assignments and ensure quality services delivered to our customers timely. You are responsible for service activities & revenues of the assigned key accounts, and support service team for ad-hoc service activities including standby for service hotline. You provide customer supports and build strong relationship with customers during field visits. You manage on site installation, repairs, maintenance and provide solutions to customers with product & service offerings including, but not limited to CSSD, Surgical and Endoscopy Reprocessing within Malaysia.

What You Will Do

• Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolutions.
• Utilize knowledge of company’s product lines and services to keep existing and potential customers informed when new, additional needs are identified.
• Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Maintain daily communications with customers to ensure resolutions and proper follow-ups.
• Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Utilize provided product and industry knowledge to ensure customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
• Respond to routine customer and sales questions regarding equipment operation and performance. Provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.
• Manage and co-ordinate with contractors for site survey, project tender and site preparation and installation work
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. Ensure safe working environment.
• Conduct End User training when required

The Experience, Skills and Abilities Needed

• Vocational Training / Diploma / Bachelor’s Degree in Biomedical Engineering, Electrical & Electronics Engineer or Mechatronics
• Experience in repairing medical, laboratory and healthcare equipment in hospitals
• Troubleshooting and diagnostic skills to find, rectify, and anticipate defects in equipment
• Team player, strong problem solving and communication skills
• Enhanced English proficiency to comprehend operation and service manuals, as well as to communicate effectively with others
• Possess own vehicle with valid driving license and ability to travel within Malaysia with short notice
• Flexibility to carry out work duties occasionally beyond ordinary working hours

#LI-KG1

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English- only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.