Field Service Engineer

Bruker Corporation; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Bruker Corporation is seeking a Field Service Engineer to perform site surveys, pre-installation, and installation of semiconductor metrology tools for customers locally and internationally.

You will provide high level technical support on-site, deliver customer training, and collaborate with cross functional teams to ensure successful deployments and ongoing satisfaction. 50% travel within Southeast Asia is expected.

Qualifications

• Bachelor's degree or equivalent in electrical/mechanical engineering or physical sciences.
• 3-8 years of relevant Semiconductor industry experience, preferably metrology products.
• Hands-on instrument experience with metrology tools such as AFM, X-ray, or optical profilers.

Responsibilities

• Performs site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools for customers locally and internationally.
• Provide high level technical support to external customers at their location
• Provide on-site training to customers
• Interface with cross functional teams: field applications, customer support/services, product management, manufacturing and marketing/sales
• Develop service technical documentation
• Create and improve the customer support & applications knowledge database
• Handle field service calls and issues in a timely and professional manner
• Perform basic applications support for Bruker Semiconductor Metrology Tools
• Submit all required paperwork on time
• Communicate with customers to ensure satisfaction and implement corrective actions

Skills

Electrical engineering

Mechanical engineering

Physical sciences

AFM

X-ray

Optical profiler

Troubleshooting

MS Office

Salesforce

SAP

Field service

Education

Bachelor's degree or equivalent in engineering/sciences

Tools

AFM tools

X-ray equipment

Optical profiler

Job description

As a Field Service Engineer, you will perform site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools for customers locally and internationally. You will provide high level technical support to external customers at their location and on-site training to customers. You will interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales.

Key responsibilities

Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers locally and internationally

Provide high level technical support to external customers at their location

Provide on-site training to customers

Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

Develop Service technical documentation

Create, develop, and continuously improve the customer support & applications knowledge database

Timely and professionally handle field service calls and issues arising from the field service

Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international

Timely complete and submit all required paperwork

Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

About you

Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences

3 - 8 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences

Experienced with AAFM, AFM, X-ray and Optical profiler service experience or background in Technical Support preferred

Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation

Working knowledge of MS Office, Salesforce/SAP

Flexible schedule to accommodate customer needs

Ability to effectively handle multiple priorities, organize workload, and meet deadlines

Up to 50% traveling required within Southeast Asia