Field Service Engineer, Metrology Tools | 50% Travel

Bruker Corporation; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Bruker Corporation is seeking a Field Service Engineer to perform site surveys, pre-installation, and installation of semiconductor metrology tools for customers locally and internationally.

You will provide high level technical support on-site, deliver customer training, and collaborate with cross functional teams to ensure successful deployments and ongoing satisfaction. 50% travel within Southeast Asia is expected.

Qualifications

• Bachelor's degree or equivalent in electrical/mechanical engineering or physical sciences.
• 3-8 years of relevant Semiconductor industry experience, preferably metrology products.
• Hands-on instrument experience with metrology tools such as AFM, X-ray, or optical profilers.

Responsibilities

• Performs site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools for customers locally and internationally.
• Provide high level technical support to external customers at their location
• Provide on-site training to customers
• Interface with cross functional teams: field applications, customer support/services, product management, manufacturing and marketing/sales
• Develop service technical documentation
• Create and improve the customer support & applications knowledge database
• Handle field service calls and issues in a timely and professional manner
• Perform basic applications support for Bruker Semiconductor Metrology Tools
• Submit all required paperwork on time
• Communicate with customers to ensure satisfaction and implement corrective actions

Skills

Electrical engineering

Mechanical engineering

Physical sciences

AFM

X-ray

Optical profiler

Troubleshooting

MS Office

Salesforce

SAP

Field service

Education

Bachelor's degree or equivalent in engineering/sciences

Tools

AFM tools

X-ray equipment

Optical profiler

Job description

Bruker Corporation is seeking a Field Service Engineer to perform site surveys, pre-installation, and installation of semiconductor metrology tools for customers locally and internationally.

You will provide high level technical support on-site, deliver customer training, and collaborate with cross functional teams to ensure successful deployments and ongoing satisfaction. 50% travel within Southeast Asia is expected.