Field Service Engineer

AEM Microtronics; Penang; On-site; MYR 90,000 - 140,000; Full time

Job summary

Jora Malaysia is seeking a capable service installation lead to plan and execute equipment installations at customer facilities, define project scope and deliverables, and plan tasks and resources.

The role includes post-sales support, leading escalations and CIP trainings, attending engineering meetings, tracking tool reliability, and coordinating with sales, product management, and logistics to ensure timely, high-quality service and documentation.

Qualifications

• Supervisory experience in a managed service or project environment.
• Strong written and verbal communication in English.
• Ability to travel domestically and internationally as required.
• Experience troubleshooting electronic/electromechanical systems.
• Proven track record leading a support team and driving KPI targets.

Responsibilities

• Planning and executing equipment installations at customer facilities.
• Facilitate the definition of project scope, goals and deliverables.
• Define project tasks and resource requirements.
• Provide post-sales support and act as a lead on support, escalations, CIP’s, training and documentation.
• Attend engineering meetings to stay abreast of CIP’s, upgrades and changes.
• Develop tracking matrix to improve tool reliability, recommend upgrades/CIP’s.
• Manage global escalations and training while meeting set KPI targets.
• Manage individual performance, technical and skills development.
• Encourage open communication between team members, driving improvements.
• Review daily priorities and take appropriate action to ensure results.
• Liaison with sales, product management, engineering, operations, and logistics.
• Ensure high quality, up-to-date documentation exists for all service arrangements.
• Setup/Service equipment at the customer site when required.
• Implement and manage project changes and interventions to achieve installation and service outputs.

Skills

Supervisory experience

English communication

Project planning

Stakeholder management

Travel ability

Education

Degree in Mechanical Engineering

Electronics training

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Planning and executing equipment installations at customer facilities

Facilitate the definition of project scope, goals and deliverables

Define project tasks and resource requirements

Provide post-sales support and act as a lead on support, escalations, CIP’s, training and documentation

Attend engineering meetings to stay abreast of CIP’s, upgrades and changes

Develop tracking matrix to improve tool reliability, recommend upgrades/CIP’s

Manage global escalations and training while meeting set KPI targets

Manage individual performance, technical and skills development

Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.

Review daily priorities and take appropriate action to ensure results are achieved

Liaison with the internal departments including sales, product management, engineering, operations, and logistics

Ensure high quality, up-to-date documentation exists for all service arrangements

Setup/Service equipment at the customer site when required

Implement and manage project changes and interventions to achieve installation and service outputs

Prerequisites (Qualifications and Experience)

Supervisory experience required

Degree in Mechanical Engineering or similar discipline, electronics training, or comparable combination of training and experience

Knowledge and experience in troubleshooting and repair of electronic, electromechanical mechanical and fluid handling systems

Experience leading and developing a support team in a managed service environment

Previous experience in supporting semi-conductor automated equipment

Able to prioritize priorities to meet deadlines while maintaining a high level of customer service

Follow up on and take responsibility for unresolved issues or escalations.

Experience of driving change initiatives in a service environment

Able to identify Business Development opportunities

Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management

Strong written and verbal communication skills in English

Effective Interpersonal and communication skills at all levels, both internal and external

Experience improving and developing the knowledge & skills of others

Ability to Travel domestic and international