Field Service Engineers, Based in Penang

Pentamaster; Bayan Lepas; On-site; MYR 78,000 - 106,000; Full time

Job summary

Pentamaster is looking for Field Service Engineers based in Penang to provide technical support for automated test systems, perform maintenance, and troubleshoot instruments.

The role involves documenting processes, improving service standards, and traveling as required within Malaysia and overseas. An engineering degree and 2–3 years in industrial automation are preferred.

Qualifications

• Diploma/ Degree in Engineering related discipline.
• Min 2–3 years of hands-on technical service in industrial automation.
• Knowledge of system setup, buy-off, and technical drawings.
• Customer-service oriented and detail-focused.
• Willing to travel domestically and overseas when required.
• Willing to work long and irregular hours when needed.

Responsibilities

• Participate in technical support on system setup, maintenance, troubleshooting of automated instruments/equipment.
• Establish good customer relationships to ensure 100% satisfaction.
• Update and maintain detailed documentation including FMEA, process control plans and working instructions.
• Develop and maintain service standards, SOPs and policies.
• Resolve technical issues to meet customers’ requirements.

Skills

Team player

Detail oriented

Customer service

Independent worker

Education

Engineering degree/diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Field Service Engineers, Based in Penang

• To participate & involve in technical support on system setup, maintenance, troubleshooting/ debugging of automated test instruments/ equipment’s.
• To implement & improve customer support’s plan as well as establishing good customer relationship to ensure 100% satisfaction.
• To update & maintain detailed documentation prior to service tasking execution including process FMEA, process control plans and working instructions.
• To develop & maintain service standards, SOPs and policies in accordance with the company quality policy.
• To resolve technical issues and to meet customers’ requirement.

Job Requirements

• Diploma/ Degree in Engineering related discipline, preferably in Electronic/ Electrical/ Microelectronic/ Mechatronic/ Mechanical Engineering or equivalent.
• Min. 2-3 year(s) working experience in providing technical service & hands-on support in industrial automation related field.
• Knowledge in techniques in system set-up, buy-off, principles, tools & instruments, schematic & control drawings, technical diagrams & models.
• Responsible; customer-service oriented and detail-oriented.
• A good team player and able to work independently with minimal supervision.
• Willing to travel within Malaysia and oversea (if required).
• Willing to work long & irregular hours (if required).