Field Service Engineer

Schaeffler Technologies AG & Co. KG; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

Schaeffler Malaysia is seeking a results-driven sales engineer to identify and convert new customers, delivering bearing and IAS service solutions on site. You will plan targeted sales activities, articulate technical value, and build lasting customer relationships across industry sectors.

The role emphasizes technical sales excellence, after-sales support, and collaboration with international experts to drive growth in bearings and Industry 4.0 offerings.

Qualifications

• Bachelor-level degree in engineering with strong technical aptitude.
• Experience in direct sales and new customer acquisition is required.
• Experience in an MNC environment is preferred.
• IoT/Industry 4.0 mindset as a business enabler.

Responsibilities

• Identify target market-sector-customers and deliver product, service, and engineering information.
• Establish new accounts and plan and organize sales calls.
• Prepare RFQ, target price and market information for customers.
• Drive new customer acquisition and grow IAS services on site.
• Provide technical advice and support for bearing products and solutions.
• Deliver after-sales service to boost customer retention and wallet share.
• Develop customers’ competency via technical information, seminars and trainings.
• Forecast/budget planning and report in Salesforce to manage pipeline.

Skills

Direct sales

IoT/ Industry 4.0 mindset

Negotiation

Communication & networking

Project management

Technical aptitude

MS Office

English fluency

Hunter sales

CRM usage

Education

Degree in Mechanical / Electrical / Mechatronics Engineering

Tools

Salesforce

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Identifies target market-sector-customers and the future requirements and to provide product, service, technical and engineering information to customers
• Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule
• Prepares RFQ, target price and market information / related customer documents
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements
• Secures new customers as a key driver of industrial bearings and Industry 4.0 solutions sales growth for Schaeffler Malaysia
• Responsible for providing technical advice and expertise concerning bearing and service products
• Sell and perform IAS services on site, e.g. bearing mounting supervision, condition monitoring services, troubleshooting, damage analysis reports, training
• Provide good after-sales service to existing customers as a means to boost customer retention and grow share of wallet
• Develop customer’s competency by providing technical information, seminars and training
• Maintains professional and technical knowledge by attending trainings, networking with industrial partners
• Serve as an effective interface between international technical experts and relevant customer stakeholders
• Prepare and submit product and customer forecast / budget planning
• Managing working capital through timely debt collections
• Active reporting in Salesforce.com with new accounts acquisitions and positive pipeline management

Your Qualifications

• Degree in Mechanical / Electrical / Mechatronics Engineering (degree in Mechatronics will be a plus)
• Demonstrate good technical aptitude with the willingness to build up strong product technical knowledge
• Relevant direct sales experience of at least 3 years, with a proven track record in new customer acquisitionExperience working in a reputable MNC is preferable
• Past application engineering experience in a mechanical / electrical / mechatronics goods company will be considered a plus
• Possessing IoT / Industry 4.0 mindset as a new way of doing business
• Excellent communication & networking skills
• Skilled in business negotiations and presentation of ideas
• Proactive, dynamic ‘hunter’ sales drive with ‘can-do’, persistent attitude
• Competent in value-based selling techniques and strategic sales approach
• Strong project management, execution and follow-through skills
• Intercultural sensitivity and comfort working with colleagues of different international backgrounds
• Proficient with MS Office (Word, Excel, Powerpoint) including CRM software such as salesforce
• Fluent in English

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Keywords:Experienced; Engineer; Full-Time ; Unlimited ; Sales Management;

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