Field Service Engineer — IoT & Industrial Solutions

SCHAEFFLER; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Schaeffler Malaysia is seeking a Field Service Engineer to service and support customers with bearing solutions, IoT and Industry 4.0 applications.

You will manage site technical service, install and commission equipment, provide training, and work closely with sales teams to expand footprint. Fluent English and strong communication are essential; degree in Mechanical/Electrical/Mechatronics and 3+ years direct sales or service experience preferred.

Qualifications

• Degree in Mechanical / Electrical / Mechatronics Engineering.
• 3+ years direct sales or field service experience.
• IoT / Industry 4.0 mindset and willingness to learn.
• Excellent communication and networking skills.
• Proficiency in MS Office and CRM tools like Salesforce.
• Fluent in English.

Responsibilities

• Identifies target customers and provides product and engineering information.
• Establishes accounts and plans sales call schedules.
• Prepares RFQ, target price and market information for customers.
• Gains customer acceptance by explaining cost reductions and improvements.
• Secures new customers and drives growth for bearings and Industry 4.0 solutions.
• Provides technical advice on bearing and service products.
• Sell and perform on-site IAS services, training and troubleshooting.
• Deliver excellent after-sales service to boost retention and wallet share.
• Forecasts product and customer demand and budgets.
• Maintains professional knowledge through trainings and networking.
• Collaborates with international experts and customers.
• Manage debt collections and timely working capital reporting in Salesforce.

Skills

Fluent English

Field service

Sales experience

IoT mindset

Education

Mechanical/Electrical/Mechatronics degree

Tools

Salesforce

MS Office

Job description

Schaeffler Malaysia is seeking a Field Service Engineer to service and support customers with bearing solutions, IoT and Industry 4.0 applications.

You will manage site technical service, install and commission equipment, provide training, and work closely with sales teams to expand footprint. Fluent English and strong communication are essential; degree in Mechanical/Electrical/Mechatronics and 3+ years direct sales or service experience preferred.