Field Sampling & Customer Experience Specialist

SGS; Johor; On-site; MYR 39,000 - 61,000; Full time

Job summary

SGS in Malaysia is seeking a Sampling Specialist cum Customer Care Executive to coordinate and perform scheduled sampling activities on client sites. You will manage customer inquiries and ensure timely, accurate responses while maintaining compliance with ISO/IEC 17025 and SGS QA/QC policies.

The role requires 1–3 years of relevant experience, a Diploma in Science or related field, and willingness to travel to client sites.

Qualifications

• Minimum Diploma in Science, Customer Care, or related field.
• 1–3 years of relevant experience; fresh graduates encouraged to apply.
• Experience in laboratory, sampling, or customer-facing roles is an advantage.
• Able to work independently with minimal supervision.
• Willing to travel to client sites when required.

Responsibilities

• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements.
• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response.
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.
• Support business growth through effective customer engagement and service delivery.
• Conduct food, water, swab, and air sampling in accordance with SGS SOPs.
• Perform hygiene audits based on specified checklists.
• Ensure proper sample identification, labeling, and documentation.
• Submit samples to laboratory within required timelines.
• Ensure timeliness and accuracy in field execution and reporting.
• Handle customers professionally during onsite activities.
• Maintain and develop Key Accounts, including building long-term customer relationships.
• Collaborate with internal teams to ensure smooth service delivery.
• Identify opportunities to promote SGS services and expand business scope.
• Monitor KPI compliance for response time and service quality.

Skills

Independent work

Travel willingness

Customer-facing

Laboratory sampling

Client relationship

Fresh graduates welcome

Education

Diploma in Science or related field

Job description

SGS in Malaysia is seeking a Sampling Specialist cum Customer Care Executive to coordinate and perform scheduled sampling activities on client sites. You will manage customer inquiries and ensure timely, accurate responses while maintaining compliance with ISO/IEC 17025 and SGS QA/QC policies.

The role requires 1–3 years of relevant experience, a Diploma in Science or related field, and willingness to travel to client sites.