Sampling Specialist cum Customer Care Executive

SGS (Malaysia) Sdn Bhd; Kulai; On-site; MYR 47,000 - 71,000; Full time

Job summary

SGS (Malaysia) Sdn Bhd is seeking a Sampling Specialist cum Customer Care Executive to coordinate scheduled sampling activities and engage with customers on-site. You will ensure samples are properly identified, documented, and submitted on time, while maintaining high service standards.

The role also involves handling client inquiries, supporting long-term account development, and collaborating with internal teams to deliver seamless service and promote SGS solutions.

Qualifications

• Diploma in Science, Customer Care, or related field required.
• 1–3 years of relevant experience; fresh graduates encouraged to apply.
• Experience in laboratory, sampling, or customer-facing roles is an advantage.

Responsibilities

• Coordinate and execute sampling: food, water, swab, and air according to SGS SOPs.
• Perform hygiene audits using specified checklists.
• Ensure correct labeling and documentation of samples.

Skills

Sampling coordination

Customer care

Education

Diploma in Science/Customer Care

Job description

Sampling Specialist cum Customer Care Executive

This role involves coordinating and executing scheduled sampling activities in accordance with SGS SOPs and client requirements, managing customer enquiries, and ensuring compliance with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. You will support business growth through effective customer engagement and service delivery.

Key responsibilities

Conduct food, water, swab, and air sampling in accordance with SGS SOPs

Perform hygiene audits based on specified checklists

Ensure proper sample identification, labeling, and documentation

Submit samples to laboratory within required timelines

Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response

Handle customers professionally during onsite activities

Maintain and develop Key Accounts, including building long-term customer relationships

Collaborate with internal teams to ensure smooth service delivery

Identify opportunities to promote SGS services and expand business scope

Monitor KPI compliance for response time and service quality

About you

Minimum Diploma in Science, Customer Care, or related field

1–3 years of relevant experience; fresh graduates encouraged to apply

Experience in laboratory, sampling, or customer-facing roles is an advantage

Able to work independently with minimal supervision

Willing to travel to client sites when required

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Sampling Officer?

Engineering & Project Management Services 1,001-5,000 employees

SGS is the world’s leading Testing, Inspection and Certification company.

We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals.

With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.

What can I earn as a Customer Care Executive