Field Panel Relations Associate

Nielsen-2ede5b8f; Kuala Lumpur; On-site; MYR 31,000 - 37,000; Full time

Job summary

Nielsen is hiring a Panel Relations Coordinator I (Sales Customer Service) in Malaysia. This hands-on, individual-contributor role focuses on recruiting, onboarding, and supporting panel households to ensure data quality and high response rates.

You will manage participant interactions, maintain accurate records, and escalate technical or service issues as needed, with regular travel across regions. Requires good communication and people skills.

Qualifications

• Minimum SPM, STPM, certificate, diploma, or equivalent.
• 0–1 years of experience in customer service, sales, call center, field operations, market research, or public-facing roles.
• Willingness to travel regularly across assigned territories (North, South, East and Central Regions) for field-based work.
• Valid driver's licence and reliable personal transport (car is must) for field visits.
• Fluency in English and Bahasa Malaysia required; other local language skills preferred.
• Strong verbal communication skills to clearly and persuasively present research details.
• Excellent relationship-building, objection-handling, and conflict-resolution skills, maintaining patience and resilience.
• Proven ability to adhere to scripts, SOPs, workflows, and security standards.

Responsibilities

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; elevate technical issues to Field or Technical teams.

Skills

Strong verbal communication

Relationship-building

Fluency in English

Fluency in Bahasa Malaysia

Travel readiness

Education

Minimum SPM/STPM/Certificate/Diploma

Job description

Nielsen is hiring a Panel Relations Coordinator I (Sales Customer Service) in Malaysia. This hands-on, individual-contributor role focuses on recruiting, onboarding, and supporting panel households to ensure data quality and high response rates.

You will manage participant interactions, maintain accurate records, and escalate technical or service issues as needed, with regular travel across regions. Requires good communication and people skills.