Mandarin Panel Relations Coordinator II - Field Service

Nielsen Holdings Plc; George Town; Vor Ort; MYR 39.000 - 47.000; Vollzeit

Zusammenfassung

Nielsen Holdings Plc is seeking a Panel Relations Coordinator II (Field Service / Sales - Mandarin) in Malaysia. The role focuses on recruiting and onboarding panel households, maintaining relationships, and escalating issues to ensure high participation and data quality.

The position requires 1–3 years in customer-facing roles, willingness to travel regularly, and a valid driver’s license. English and Bahasa Malaysia fluency are essential; Mandarin is a plus.

Qualifikationen

• Minimum education: SPM, STPM, certificate, diploma or equivalent.
• 1–3 years of experience in customer service, sales, call center, field operations, market research, or public-facing roles.
• Willingness to travel regularly across assigned territories for field-based work.
• Valid driver's license and own reliable transport, preferably a car, for regular field visits.
• Fluency in English and Bahasa Malaysia; Mandarin or other local language skills preferred.

Aufgaben

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths and manage complex panel relationships and escalations.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures.

Kenntnisse

Verbal communication

Relationship-building

Conflict-resolution

English language

Bahasa Malaysia

Mandarin language (preferred)

Driving license

Ausbildung

Minimum education: SPM/STPM/diploma

Jobbeschreibung

Nielsen Holdings Plc is seeking a Panel Relations Coordinator II (Field Service / Sales - Mandarin) in Malaysia. The role focuses on recruiting and onboarding panel households, maintaining relationships, and escalating issues to ensure high participation and data quality.

The position requires 1–3 years in customer-facing roles, willingness to travel regularly, and a valid driver’s license. English and Bahasa Malaysia fluency are essential; Mandarin is a plus.