Panel Relations Specialist — Field Recruitment & Support

Nielsen; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Nielsen is seeking a Panel Relations Coordinator I (Sales Customer Service) in Kuala Lumpur, Malaysia. The role focuses on recruiting and onboarding panel participants, maintaining relationships, and handling inquiries with scripted procedures.

The position requires 0–1 years in related roles, Malaysian citizenship, a valid driver’s licence, and willingness to travel. English and Bahasa Malaysia fluency are essential.

Qualifications

• SPM/STPM/diploma or equivalent required.
• 0-1 years experience in customer service or sales roles.
• Malaysian citizenship required.
• Willingness to travel across regions for field work.
• Valid driving licence and reliable transport essential.
• Fluent in English and Bahasa Malaysia; other local languages preferred.

Responsibilities

• Recruit and onboard eligible panel households or participants by phone, digital, and in-person methods.
• Explain Nielsen's research purpose to participants.
• Build and maintain professional relationships with panel households during participation.
• Address participant enquiries using scripts and SOPs.
• Maintain accurate household details and interaction history in systems.
• Provide first-level support on equipment and procedures; escalate technical issues.

Skills

0-1 years experience

Malaysian citizenship

Willingness to travel

Driver's licence

Valid transport

Fluency in English

Bahasa Malaysia fluency

Education

SPM/STPM/certificate/diploma

Job description

Nielsen is seeking a Panel Relations Coordinator I (Sales Customer Service) in Kuala Lumpur, Malaysia. The role focuses on recruiting and onboarding panel participants, maintaining relationships, and handling inquiries with scripted procedures.

The position requires 0–1 years in related roles, Malaysian citizenship, a valid driver’s licence, and willingness to travel. English and Bahasa Malaysia fluency are essential.