Mandarin-Speaking Panel Relations Coordinator (Field/Sales)

Nielsen; Penang; On-site; MYR 39,000 - 67,000; Full time

Job summary

Nielsen in Penang, Malaysia seeks a hands-on Panel Relation Coordinator to recruit and onboard panel households, sustain relationships, and resolve inquiries. You will maintain records, perform basic equipment support, and escalate complex issues to technical teams.

Regular travel to field sites is required while the role remains an individual contributor. The position emphasizes adherence to scripts, SOPs, and security standards, with fluency in English and Bahasa Malaysia, and preferably

Qualifications

• Minimum SPM, STPM, certificate, diploma, or equivalent.
• 1–3 years of customer service, sales, call center, field operations, market research, or public-facing roles.
• Malaysian citizenship.
• Willingness to travel regularly for field work.
• Valid driver's license and own transport, preferably a car.
• Fluency in English and Bahasa Malaysia; Mandarin or other local language skills preferred.

Responsibilities

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths and manage complex panel relationships and escalations.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; elevate technical issues to Field or Technical teams.

Skills

English proficiency

Bahasa Malaysia proficiency

Mandarin preferred

Education

SPM/STPM or diploma

Job description

Nielsen in Penang, Malaysia seeks a hands-on Panel Relation Coordinator to recruit and onboard panel households, sustain relationships, and resolve inquiries. You will maintain records, perform basic equipment support, and escalate complex issues to technical teams.

Regular travel to field sites is required while the role remains an individual contributor. The position emphasizes adherence to scripts, SOPs, and security standards, with fluency in English and Bahasa Malaysia, and preferably