Panel Relations Specialist II — Mandarin (Field Support)

Nielsen Holdings Plc; Seberang Perai; On-site; MYR 39,000 - 47,000; Full time

Job summary

Nielsen Malaysia is looking for a Panel Relations Coordinator II (Call Center Customer Service - Mandarin) to recruit and onboard eligible panel households, support participants, and keep accurate records in designated systems.

This hands-on, individual-contributor role requires travel across territories, strong English and Bahasa Malaysia, and the ability to resolve issues while maintaining high panel quality.

Qualifications

• Minimum education: SPM/ STPM or equivalent.
• 1–3 years in customer service or related roles.
• Ability to follow scripts and SOPs.
• Fluency in English and Bahasa Malaysia; Mandarin preferred.

Responsibilities

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths and manage complex panel relationships and escalations.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; escalate technical issues to Field or Technical teams.

Skills

Verbal communication

Relationship building

Objection handling

Conflict resolution

SOP adherence

English & Bahasa Malaysia

Travel willingness

Driver's license

Education

SPM / STPM / Certificate / Diploma or equivalent

Job description

Nielsen Malaysia is looking for a Panel Relations Coordinator II (Call Center Customer Service - Mandarin) to recruit and onboard eligible panel households, support participants, and keep accurate records in designated systems.

This hands-on, individual-contributor role requires travel across territories, strong English and Bahasa Malaysia, and the ability to resolve issues while maintaining high panel quality.