Panel Recruitment & Support Coordinator

Nielsen; Petaling Jaya; On-site; MYR 28,000 - 44,000; Full time

Job summary

Nielsen is seeking a Panel Relations Coordinator I (Sales Customer Service) in Petaling Jaya to recruit, onboard and support panel households, and to maintain accurate records across recruitment, participation, maintenance and exit.

This hands-on, non-managerial role requires regular travel across regions, strong English and Bahasa Malaysia, and a patient, persuasive approach to explain Nielsen's research purpose and scripts.

Qualifications

• Minimum SPM, STPM, certificate, diploma, or equivalent.
• 0–1 years of experience in customer service, sales, call center, field operations, market research, or public-facing roles.
• Malaysian citizenship.
• Willingness to travel regularly across assigned territories for field-based work.
• Valid driver's licence and reliable personal transport for field visits.
• Fluency in English and Bahasa Malaysia required; other local language skills preferred.

Responsibilities

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; provide technical issues to Field or Technical teams.

Skills

Customer service

Verbal communication

Relationship building

Problem solving

Fluency in English and Bahasa Malaysia

Education

SPM / STPM / Diploma

Job description

Nielsen is seeking a Panel Relations Coordinator I (Sales Customer Service) in Petaling Jaya to recruit, onboard and support panel households, and to maintain accurate records across recruitment, participation, maintenance and exit.

This hands-on, non-managerial role requires regular travel across regions, strong English and Bahasa Malaysia, and a patient, persuasive approach to explain Nielsen's research purpose and scripts.