Panel Relations Coordinator I (Sales Customer Service)

Nielsen-2ede5b8f; Kuala Lumpur; Presencial; MYR 31 000 - 37 000; Tempo integral

Resumo da oferta

Nielsen is hiring a Panel Relations Coordinator I (Sales Customer Service) in Malaysia. This hands-on, individual-contributor role focuses on recruiting, onboarding, and supporting panel households to ensure data quality and high response rates.

You will manage participant interactions, maintain accurate records, and escalate technical or service issues as needed, with regular travel across regions. Requires good communication and people skills.

Qualificações

• Minimum SPM, STPM, certificate, diploma, or equivalent.
• 0–1 years of experience in customer service, sales, call center, field operations, market research, or public-facing roles.
• Willingness to travel regularly across assigned territories (North, South, East and Central Regions) for field-based work.
• Valid driver's licence and reliable personal transport (car is must) for field visits.
• Fluency in English and Bahasa Malaysia required; other local language skills preferred.
• Strong verbal communication skills to clearly and persuasively present research details.
• Excellent relationship-building, objection-handling, and conflict-resolution skills, maintaining patience and resilience.
• Proven ability to adhere to scripts, SOPs, workflows, and security standards.

Responsabilidades

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; elevate technical issues to Field or Technical teams.

Conhecimentos

Strong verbal communication

Relationship-building

Fluency in English

Fluency in Bahasa Malaysia

Travel readiness

Formação académica

Minimum SPM/STPM/Certificate/Diploma

Descrição da oferta de emprego

Panel Relations Coordinator I (Sales Customer Service)

• Full-time
• Compensation: MYR 31,100 - MYR 37,300 - yearly

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

The Panel Relation Coordinator builds and maintains trusted relationships with panel households and participants throughout recruitment, onboarding, participation, maintenance, and exit. The role combines panel recruitment, participant support, accurate record maintenance, appointment coordination, and timely escalation of technical, behavioural, or service issues so that panel quality, cooperation, response rates, and operational targets are achieved.

The role is intended to be a hands-on individual-contributor position. It does not own panel strategy, compensation decisions, or people-management responsibilities.

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; elevate technical issues to Field or Technical teams.

Qualifications

• Minimum SPM, STPM, certificate, diploma, or equivalent.
• 0–1 years of experience in customer service, sales, call center, field operations, market research, or public-facing roles.
• Willingness to travel regularly across assigned territories (North, South, East and Central Regions) for field-based work.
• Valid driver's licence and reliable personal transport (car is must) for field visits.
• Strong verbal communication skills to clearly and persuasively present research details.
• Excellent relationship-building, objection-handling, and conflict-resolution skills, maintaining patience and resilience.
• Proven ability to adhere to scripts, SOPs, workflows, and security standards.
• Fluency in English and Bahasa Malaysia required; other local language skills preferred.