Panel Relations Coordinator I: Field-Based Customer Service

Nielsen Holdings Plc; Petaling Jaya; On-site; MYR 31,000 - 37,000; Full time

Job summary

Nielsen is seeking a Panel Relations Coordinator I (Sales Customer Service) in a full-time role in Malaysia. Compensation ranges from MYR 31,100 to MYR 37,300 annually.

The position involves hands-on, individual-contributor work to recruit and onboard panel households, maintain records, and handle panelist inquiries while adhering to scripts and SOPs. Travel across North, South, East and Central Regions is required.

Qualifications

• Minimum education: SPM, STPM, certificate, diploma, or equivalent.
• 0–1 year of experience in customer service, sales, call center, field operations, market research, or public-facing roles.
• Valid driver’s licence and reliable personal transport for field visits.
• Fluency in English and Bahasa Malaysia required; other local languages preferred.

Responsibilities

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; escalate technical issues to Field or Technical teams.

Skills

Verbal communication

Relationship building

Objection handling

Conflict resolution

Script adherence

Customer service

Travel willingness

English & BM fluency

Education

SPM/STPM or equivalent

Job description

Nielsen is seeking a Panel Relations Coordinator I (Sales Customer Service) in a full-time role in Malaysia. Compensation ranges from MYR 31,100 to MYR 37,300 annually.

The position involves hands-on, individual-contributor work to recruit and onboard panel households, maintain records, and handle panelist inquiries while adhering to scripts and SOPs. Travel across North, South, East and Central Regions is required.