Field IT Technician — POS, Servers & Security

E3 INFORMATION SDN. BHD.; Johor; On-site; MYR 30,000 - 54,000; Full time

Job summary

E3 Information SDN. BHD. provides hands-on technical support for computers, laptops, POS devices, servers, networks, and security systems.

The role combines remote and on-site troubleshooting, system monitoring, security maintenance and support for store outlets, including outstation jobs when required. Experience in IT support, desktop/network roles and knowledge of backups, endpoint security and firewall policies are desired.

Qualifications

• Experience in IT support, desktop support, network support or a related technical role.
• Working knowledge of computer hardware, laptops, point-of-sale devices, servers and network troubleshooting.
• Understanding of server backups, endpoint security, system patching and firewall security policies.
• Strong problem-solving and customer service skills.
• Good communication skills for telephone, remote and on-site support.
• Ability to prepare basic technical documentation and service records.
• Willingness to travel to store outlets and complete outstation assignments.

Responsibilities

• Troubleshoot and resolve computer and laptop problems.
• Provide telephone and remote support for customer technical issues.
• Contact suppliers or place orders for replacement parts when required.
• Travel to store outlets to troubleshoot point-of-sale devices.
• Check server backup status and follow up on backup issues.
• Check server endpoint security patch status.
• Perform server update and patch checking.
• Control and maintain network rules and protection measures.
• Deploy firewall UTM security policies and rules.
• Assist with preparing technical documents.
• Carry out outstation jobs as required.

Job description

E3 Information SDN. BHD. provides hands-on technical support for computers, laptops, POS devices, servers, networks, and security systems.

The role combines remote and on-site troubleshooting, system monitoring, security maintenance and support for store outlets, including outstation jobs when required. Experience in IT support, desktop/network roles and knowledge of backups, endpoint security and firewall policies are desired.