Executive POS & Network Support Lead

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia is seeking an Executive, Technical Support to ensure reliable IT infrastructure across our retail outlets. You will maintain POS systems, keep outlet connectivity stable, and support smooth sales operations.

The role requires a diploma in IT and hands-on experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. You will collaborate with IT teams and mall partners to keep data flowing securely and accurately.

Qualifications

• Diploma in Information Technology or equivalent qualification.
• Minimum 2 years IT managerial experience.
• Foundational knowledge of hardware components and networking principles.
• Proficiency in Microsoft Office Suite.
• Strong analytical abilities with high accuracy.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Excellent interpersonal and communication skills.
• Familiarity with office administration procedures.

Responsibilities

• Plan, configure, and coordinate deployment of POS terminal sets to outlets, ensuring smooth and timely rollout execution.
• Monitor and troubleshoot outlet network connections to maintain uptime.
• Liaise with shopping mall management teams to facilitate data integration with their servers.
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers.
• Manage end-to-end tasks related to POS operations, performance, and issue resolution.
• Review synchronization data accuracy across different systems and rectify discrepancies.
• Administrative duties including asset movement tracking, network billing and allocation, and interface status monitoring.

Skills

IT management

Networking basics

Hardware knowledge

Analytical skills

Interpersonal skills

Education

Diploma in Information Technology

Tools

Microsoft Office Suite

Job description

DKSH Malaysia is seeking an Executive, Technical Support to ensure reliable IT infrastructure across our retail outlets. You will maintain POS systems, keep outlet connectivity stable, and support smooth sales operations.

The role requires a diploma in IT and hands-on experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. You will collaborate with IT teams and mall partners to keep data flowing securely and accurately.