IT TECHNICIAN

E3 INFORMATION SDN. BHD.; Johor; On-site; MYR 30,000 - 54,000; Full time

Job summary

E3 Information SDN. BHD. provides hands-on technical support for computers, laptops, POS devices, servers, networks, and security systems.

The role combines remote and on-site troubleshooting, system monitoring, security maintenance and support for store outlets, including outstation jobs when required. Experience in IT support, desktop/network roles and knowledge of backups, endpoint security and firewall policies are desired.

Qualifications

• Experience in IT support, desktop support, network support or a related technical role.
• Working knowledge of computer hardware, laptops, point-of-sale devices, servers and network troubleshooting.
• Understanding of server backups, endpoint security, system patching and firewall security policies.
• Strong problem-solving and customer service skills.
• Good communication skills for telephone, remote and on-site support.
• Ability to prepare basic technical documentation and service records.
• Willingness to travel to store outlets and complete outstation assignments.

Responsibilities

• Troubleshoot and resolve computer and laptop problems.
• Provide telephone and remote support for customer technical issues.
• Contact suppliers or place orders for replacement parts when required.
• Travel to store outlets to troubleshoot point-of-sale devices.
• Check server backup status and follow up on backup issues.
• Check server endpoint security patch status.
• Perform server update and patch checking.
• Control and maintain network rules and protection measures.
• Deploy firewall UTM security policies and rules.
• Assist with preparing technical documents.
• Carry out outstation jobs as required.

Job description

Provide hands-on technical support for computers, laptops, point-of-sale devices, servers, networks and security systems. The role combines remote and on-site troubleshooting, system monitoring, security maintenance and support for store outlets, including outstation jobs when required.

Key responsibilities

Troubleshoot and resolve computer and laptop problems.

Provide telephone and remote support for customer technical issues.

Contact suppliers or place orders for replacement parts when required.

Travel to store outlets to troubleshoot point-of-sale devices.

Check server backup status and follow up on backup issues.

Check server endpoint security patch status.

Perform server update and patch checking.

Control and maintain network rules and protection measures.

Deploy firewall UTM security policies and rules.

Assist with preparing technical documents.

Carry out outstation jobs as required.

What we're looking for

Experience in IT support, desktop support, network support or a related technical role.

Working knowledge of computer hardware, laptops, point-of-sale devices, servers and network troubleshooting.

Understanding of server backups, endpoint security, system patching and firewall security policies.

Strong problem-solving and customer service skills.

Good communication skills for telephone, remote and on-site support.

Ability to prepare basic technical documentation and service records.

Willingness to travel to store outlets and complete outstation assignments.