Data Center Facility Expert

TITANICOM TECH LIMITED; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

TITANICOM TECH LIMITED is seeking a seasoned Data Center Operations Manager in Kuala Lumpur to lead O&M activities, manage incidents, and optimize data center performance. The role requires deep knowledge of IDC facility systems and robust risk management capabilities.

You will guide the infrastructure team, implement MOPs for changes, and drive improvements in monitoring, security, and availability to ensure smooth 24/7 operations within Malaysia and across regions.

Qualifications

• Over 5 years of relevant working experience in data center operations and facilities.
• Solid understanding of IDC operations and data center facility systems.
• Familiar with IDC facility construction standards and architectural design.

Responsibilities

• Manage data center infrastructure operations and respond to O&M incidents.
• Organize and manage the infrastructure O&M team, establish duty and emergency response mechanisms, ensure compliance with standards.
• Maintain infrastructure operation logs, ensure data accuracy and submit reports on time.
• Respond to infrastructure incidents, coordinate troubleshooting and recovery, complete root cause analysis.
• Troubleshoot data center infrastructure including power, HVAC and low-voltage systems; lead post-incident reviews.

Skills

5+ years experience

Data center facilities

IDC operations

incident troubleshooting

risk management

team management

cross-cultural collaboration

communication

Job description

Key responsibilities

• Manage data center infrastructure operations and respond to O&M incidents, including emergency on-site support when required
• Organize and manage the infrastructure O&M team, establish duty and emergency response mechanisms, ensure compliance with operational standards, and continuously improve operational stability and efficiency
• Maintain infrastructure operation logs, ensure data accuracy and completeness, and submit reports on time
• Respond to infrastructure incidents according to EOP and incident management requirements, coordinate troubleshooting and recovery, and complete root cause analysis and closed-loop resolution
• Troubleshoot critical data center infrastructure, including power, HVAC and low-voltage systems. Lead root cause analysis, post-incident reviews and knowledge sharing for major incidents
• Identify potential operational risks, implement risk control measures, and continuously optimize EOP processes
• Independently develop and implement MOPs for infrastructure changes and modification projects, ensuring safe execution and minimizing operational risks
• Continuously optimize data center infrastructure monitoring, security, risk management, capacity management and availability management
• Lead the team to improve operational stability and efficiency, coordinate projects, optimize processes, establish technical standards and drive cross-team collaboration

About you

• More than 5 years of relevant working experience
• Professional knowledge of data center facility systems and solid understanding of IDC operations
• Familiar with IDC facility construction standards and architectural design, with an understanding of different infrastructure systems and models
• Strong knowledge of power, HVAC and low-voltage systems, including their operating principles
• Strong incident troubleshooting, root cause analysis and risk management capabilities
• Experience in infrastructure monitoring, security management, risk management, capacity management and availability management
• Familiar with project management tools and methodologies, with strong team management and project coordination capabilities
• Strong communication, teamwork and cross-cultural collaboration skills
• Language: Local language + English

Titanicom Tech Limited, founded in Hong Kong, owning operations in Beijing, Shenzhen, Xian, Indonesia, Malaysia, Singapore, UK and USA, is a IP/IT service integrated platform that aims to serve the telecom operators worldwide. In our whole-hearted to the superior standards of professional service experience, Titanicom provides one - stop service for customers, covering almost 100 countries. We are preserving an open environment, cultivating enduring passion towards work.

Having the right people is always our secret for success. We are looking forward to your joining.