Data Center Facility Engineer

Titanicom Tech Limited; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Titanicom Tech Limited is seeking a data center operations professional to join our team in Kuala Lumpur. You will perform IDC data center duties, handle work orders, alarms and incidents, and provide on-site support when required.

You will monitor critical infrastructure such as power, HVAC and low-voltage systems, update logs, and respond to incidents per EOP, ensuring timely reporting and fault resolution. English and Mandarin communication are essential.

Qualifications

• More than 3 years of relevant working experience.
• Knowledge of facility systems and IDC/data center operations.
• Familiar with power, HVAC and low-voltage systems.
• Strong incident response, troubleshooting and risk management.
• Able to communicate clearly, with good listening and coordination skills.
• Fluent in English and Mandarin for Mandarin-speaking customers.

Responsibilities

• Perform IDC data center duty, handle work orders, alarms and incidents, and provide on-site support.
• Update and maintain infrastructure logs, ensure data accuracy, submit reports on time.
• Respond quickly to incidents per EOP, report promptly, and follow through to fault resolution.
• Monitor and troubleshoot data center infrastructure: power, HVAC, LV systems.
• Identify optimization opportunities in monitoring, capacity, safety and availability.
• Develop and implement MOPs for infrastructure changes with zero fault risk.
• Perform other duties related to data center operations.

Skills

Facility systems

IDC/Data center operations

Incident response

Troubleshooting

Risk management

Communication

Teamwork

Cross-language communication

Project coordination

English and Mandarin

Job description

Perform IDC data center duty, handle work orders, alarms and emergency incidents, and provide on-site support when required. Monitor and troubleshoot critical data center infrastructure, including power, HVAC and low-voltage systems. Quickly identify fault points and provide support for incident recovery.

Key responsibilities

Perform IDC data center duty, handle work orders, alarms and emergency incidents, and provide on-site support when required

Update and maintain infrastructure operation logs, ensure data accuracy, and submit reports on time

Respond quickly to infrastructure incidents in accordance with EOP and incident management requirements, handle and report incidents promptly and follow through until fault recovery and closed-loop resolution

Monitor and troubleshoot critical data center infrastructure, including power, HVAC and low-voltage systems

Follow up on identified operational risks, implement mitigation measures, and ensure risks are properly resolved and closed

Independently develop and implement MOPs for infrastructure changes and modification projects, ensuring safe execution and zero faults caused by changes

Identify opportunities for optimization and improvement in infrastructure monitoring, capacity, safety and availability, and provide recommendations accordingly

Perform other duties related to data center operations as required

About you

More than 3 years of relevant working experience

Professional knowledge of facility systems and basic understanding of IDC/data center operations

Familiar with critical infrastructure systems, including power, HVAC and low-voltage systems, as well as their basic operating principles

Good incident response, troubleshooting and risk management capabilities

Able to communicate clearly and logically, with good listening and coordination skills

Good teamwork, remote collaboration, cross-language and cross-regional communication skills

Team management and project coordination capabilities

Able to communicate effectively in English and Mandarin to serve Mandarin-speaking customers.

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