Facebook Customer Service Specialist (Shift) – KPI Pay

Oasis Swiss; Selangor; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Monthly KPI incentives

Job summary

Oasis Swiss is looking for a Customer Service professional to manage inquiries on our Facebook page, ensuring high-quality support for customers. The role is based in Puchong, Malaysia, and requires shift work, including weekends and public holidays.

The incumbent will provide guidance on product usage, handle inquiries and complaints, assist in collecting outstanding payments, and maintain thorough records of activities for reporting. Office location is in Selangor.

Qualifications

• Experience in customer service via Facebook Page.
• Ability to manage inquiries and complaints professionally.
• Strong communication and problem-solving skills.
• Ability to follow up with customers and collect payments as needed.

Responsibilities

• Provide guidance and assistance online and product usage.
• Assist customer inquiries and complaints.
• Maintain comprehensive records of sales and other activities as required.
• Ad-hoc assignments from immediate superior/Management.

Skills

Facebook Page management

Customer service

Communication skills

Education

SPM/UEC

Job description

Oasis Swiss is looking for a Customer Service professional to manage inquiries on our Facebook page, ensuring high-quality support for customers. The role is based in Puchong, Malaysia, and requires shift work, including weekends and public holidays.

The incumbent will provide guidance on product usage, handle inquiries and complaints, assist in collecting outstanding payments, and maintain thorough records of activities for reporting. Office location is in Selangor.