Customer Service For Facebook (Shift & Based in Puchong)

Oasis Swiss; Selangor; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Monthly KPI incentives

Job summary

Oasis Swiss is looking for a Customer Service professional to manage inquiries on our Facebook page, ensuring high-quality support for customers. The role is based in Puchong, Malaysia, and requires shift work, including weekends and public holidays.

The incumbent will provide guidance on product usage, handle inquiries and complaints, assist in collecting outstanding payments, and maintain thorough records of activities for reporting. Office location is in Selangor.

Qualifications

• Experience in customer service via Facebook Page.
• Ability to manage inquiries and complaints professionally.
• Strong communication and problem-solving skills.
• Ability to follow up with customers and collect payments as needed.

Responsibilities

• Provide guidance and assistance online and product usage.
• Assist customer inquiries and complaints.
• Maintain comprehensive records of sales and other activities as required.
• Ad-hoc assignments from immediate superior/Management.

Skills

Facebook Page management

Customer service

Communication skills

Education

SPM/UEC

Job description

Customer Service For Facebook (Shift & Based in Puchong)

We provide monthly KPI incentives upon confirmation.

Job Descriptions:

Passionate about providing great customer service to ensure maximum customer satisfaction.

Provide guidance and assistance online and product usage.

Assist customer inquiry and complaints.

Assist in collection of outstanding payment from customers.

Acquire and process thorough knowledge of Company's product and services.

Maintain comprehensive records of sales and other activities as required.

Any ad-hoc assignment from immediate superior/ Management.

Job Requirement:

Malaysia only.

Mandatory Customer Service experience with Facebook Page

Preferable with minimum with SPM/ UEC.

Must be able to work shift, weekend and Public Holiday

Shift Schedule: 8:00am to 5:00pm/ 8:30am to 5:30pm/ 11:00am to 8:00pm/ 2:00pm to 11:00pm