Online Customer Service (Mandarin speaking)

JJ EMAS ENTERPRISE; Johor Bahru; On-site; MYR 26,000 - 36,000; Full time

Benefits offered by this job

EPF/SOCSO/OT allowance

Annual leave

MC (medical leave)

Job summary

JJ EMAS ENTERPRISE is seeking a customer service representative to respond to inquiries via WhatsApp and online platforms. You will provide product and delivery information, handle orders, and support after-sales service with a friendly, timely approach.

SPM graduates are welcome to apply; training will be provided. The role follows a Mon–Fri 9am–7pm schedule with alternating Saturdays, offering a practical entry path in a friendly working environment in Johor Bahru.

Qualifications

• Customer service experience is an advantage.
• SPM graduates without experience are welcome; training will be provided.
• Good communication and problem solving skills.
• Basic computer skills and familiarity with online chat platforms.
• Able to read and write in Chinese, English or Bahasa Malaysia.
• Responsible, patient, detail-oriented and willing to learn.
• Able to work on a rotational Saturday schedule (alternate).
• Working days: Monday to Friday 9am–7pm; Saturday alternate 9.30am–5.30pm.

Responsibilities

• Respond to customer enquiries through WhatsApp and other online platforms.
• Provide accurate information about products, pricing and delivery arrangements.
• Handle customer enquiries, orders and after-sales service.
• Follow up with customers and provide timely and friendly assistance.
• Assist in handling customer complaints and resolving issues.
• Coordinate with sales packing and delivery teams to ensure orders are processed smoothly.
• Support live streams and other online operations when required.

Skills

Customer service

Communication

Problem solving

Multilingual reading/writing

Online chat platforms

Education

SPM graduates

Tools

WhatsApp

Online platforms

Job description

Respond to customer enquiries through WhatsApp and other online platforms

Provide accurate information about products, pricing and delivery arrangements

Handle customer enquiries, orders and after-sales service

Follow up with customers and provide timely and friendly assistance

Assist in handling customer complaints and resolving issues

Coordinate with sales packing and delivery teams to ensure orders are processed smoothly

Support live streams and other online operations when required

Requirements

Customer service experience is an advantage

SPM graduates without experience are welcome to apply, training will be provided

Good communication and problem solving skills

Basic computer skills and familiarity with online chat platforms

Able to read and write in Chinese, English or Bahasa Malaysia

Responsible, patient, detail-oriented and willing to learn

Able to work on a rotational Saturday schedule (alternate)

Working days:

Monday to Friday 9am-7pm

Saturday alternate 9.30am-5.30pm

EPF, SOCSO, OT. allowance, annual leave, MC

Friendly working environment