F&B Supervisor: Coffee Craft & Team Leadership

Qra Grocer; Selangor; On-site; MYR 42,000 - 60,000; Full time

Job summary

Qra Grocer is seeking a capable F&B Supervisor to support the Outlet Manager in ensuring production consistency, operational efficiency, and food quality across all store outlets. The ideal candidate will have 3–5 years of barista experience, knowledge of coffee brewing techniques, and strong customer service skills.

You will manage daily operations, assist in staff scheduling and training, and maintain quality across beverages and light food items while upholding safety standards in a busy

Qualifications

• Minimum 5 years of barista experience or equivalent in F&B preferred.
• Strong knowledge of coffee brewing and espresso equipment.
• Excellent customer service with a friendly, approachable demeanor.

Responsibilities

• Oversee daily operations of the F&B department in-store.
• Assist with staff scheduling, onboarding, and training.
• Maintain cleanliness, product quality, and presentation.
• Prepare coffee and espresso-based beverages per standards.
• Handle customer inquiries and maintain a welcoming environment.
• Support inventory, cost control, and waste management.
• Ensure compliance with food safety and hygiene regulations.

Skills

Coffee brewing techniques

Espresso machine operation

Customer service

Multitasking

Cash handling

Staff scheduling

Training

People management

Education

SPM

Tools

Espresso machine

Job description

Qra Grocer is seeking a capable F&B Supervisor to support the Outlet Manager in ensuring production consistency, operational efficiency, and food quality across all store outlets. The ideal candidate will have 3–5 years of barista experience, knowledge of coffee brewing techniques, and strong customer service skills.

You will manage daily operations, assist in staff scheduling and training, and maintain quality across beverages and light food items while upholding safety standards in a busy