Lead F&B Shift Supervisor — Coffee Brand

CGP Personnel; Skudai; On-site; MYR 26,000 - 28,000; Full time

Benefits offered by this job

14 days AL

Medical Claim

Staff Discount

Staff Meal provided

Job summary

CGP Personnel is seeking a Shift Leader (F&B) for a renowned coffee brand to oversee daily operations during assigned shifts. You will lead the team, delegate tasks, and ensure smooth service, quality, and cleanliness in a fast-paced environment.

Requirements include 2–3 years in F&B, QSR or retail with at least 1 year in a supervisory role, strong leadership and communication, and willingness to work rotating shifts, weekends, and public holidays.

Qualifications

• Minimum 2-3 years of experience in F&B, QSR or retail, with at least 1 year in a supervisory role.
• Strong leadership and people management skills.
• Customer-focused with excellent communication and interpersonal skills.
• Able to work in a fast-paced environment and multitask effectively.
• Willing to work rotating shifts, weekends and public holidays.
• Passionate about delivering excellent customer service and developing team member.

Responsibilities

• Lead and supervise the team during assigned shifts to ensure smooth daily operations.
• Delegate tasks and provide guidance to team members to maintain service and operational standards.
• Deliver excellent customer service and handle customer enquiries or complaints professionally.
• Ensure food quality (donuts and sandwiches), beverage preparation and store cleanliness meet company standards.
• Support store opening and closing procedures, cash handling and daily operational checks.
• Monitor stock levels and assist with inventory management.
• Coach, motivate and provide on-the-job training to team members.
• Assist the Store Manager in achieving sales, productivity and operational targets.
• Ensure compliance with company SOPs, food safety and hygiene standards.
• Prepare smooth shift handovers and report operational issues to the Store Manager.

Skills

Leadership

Communication

Job description

CGP Personnel is seeking a Shift Leader (F&B) for a renowned coffee brand to oversee daily operations during assigned shifts. You will lead the team, delegate tasks, and ensure smooth service, quality, and cleanliness in a fast-paced environment.

Requirements include 2–3 years in F&B, QSR or retail with at least 1 year in a supervisory role, strong leadership and communication, and willingness to work rotating shifts, weekends, and public holidays.