F&B Revenue & Reservations Coordinator

Hilton; Kuching; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hilton in Kuching is seeking an F&B Administrative Coordinator to support the F&B Manager and outlet managers in daily operations, reservations, and revenue initiatives. You will coordinate with internal departments, manage client relationships, and assist with financial controls consistent with Hilton standards.

The role focuses on generating business opportunities, maximizing outlet revenue, and maintaining guest satisfaction through accurate bookings, promotional campaigns, and effective

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, Sales and Marketing, or a related field.
• Experience in food and beverage operations, sales coordination, reservations, or hotel administration preferred.
• Strong communication, interpersonal, customer service, and negotiation skills.
• Good organizational, coordination, and time management abilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong numerical, analytical, and reporting skills with budgeting and cost control knowledge.
• Ability to manage multiple tasks, meet deadlines, and work in a fast-paced hotel environment.
• Proactive, detail-oriented, customer-focused with a sales-and-revenue mindset.
• Good command of written and spoken English; additional languages are an advantage.

Responsibilities

• Support the F&B Manager in departmental administration, operational coordination, and daily activities.
• Manage outlet reservations, group dining enquiries, private functions, and special event bookings.
• Drive revenue through sales activities, upselling, cross-selling, promotional campaigns, and client relationships.
• Coordinate festive promotions, menu launches, marketing initiatives, and guest engagement activities.
• Develop and maintain relationships with corporate clients, event organizers, travel partners, and repeat guests.
• Liaise with hotel departments to ensure smooth booking arrangements and guest satisfaction.
• Maintain accurate reservation records, guest databases, sales trackers, and corporate contact lists.
• Prepare departmental reports, sales performance analysis, booking trends, and promotional results.
• Monitor guest feedback and support service improvement initiatives and departmental objectives.
• Coordinate site inspections, client presentations, and familiarization visits.
• Assist with training coordination, documentation, and compliance with Hilton brand standards, food safety, hygiene, and hotel policies.
• Follow up on maintenance requests to ensure outlet readiness and operational efficiency.
• Assist with budget forecasts, capital expenditure requests, operating expenditure submissions, and cost control activities.
• Liaise with Finance and Purchasing on invoices, purchase requisitions, purchase orders, supplier quotations, and payment documentation.
• Perform other administrative and operational duties as assigned by the F&B Manager.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Customer service

Time management

Sales coordination

Presentation skills

Budgeting

Cost control

Education

Diploma or degree in Hospitality Management, Business Administration, Sales and Marketing, or a related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Hilton in Kuching is seeking an F&B Administrative Coordinator to support the F&B Manager and outlet managers in daily operations, reservations, and revenue initiatives. You will coordinate with internal departments, manage client relationships, and assist with financial controls consistent with Hilton standards.

The role focuses on generating business opportunities, maximizing outlet revenue, and maintaining guest satisfaction through accurate bookings, promotional campaigns, and effective