F&B Outlet Manager — Lead Ops & Service (Staff Meals)

Giraffe Coffee Sdn Bhd; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Staff Meal Provided

Parking Provided

Medical Claim

PH Replacement Leave & Pay

OT & Duty Allowance

Job summary

Giraffe Coffee Sdn Bhd in Malaysia is seeking an experienced F&B Manager to oversee daily operations and uphold high standards across all service areas. You will lead the F&B team, drive performance, and ensure exceptional guest experiences.

Responsibilities include setting targets and KPIs, enforcing health and safety regulations, managing inventory, and continually improving front-of-house operations. A proactive, customer-focused leader is essential.

Qualifications

• Minimum of 3 years of working experience in F&B.
• Excellent organizational and problem-solving skills.
• Able to motivate and lead a team.
• Strong communication and interpersonal skills.
• Proficient in POS system and basic Microsoft Office applications.

Responsibilities

• Manage all F&B and day-to-day operations following management guidelines and to the highest standards.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPI’s, schedules, policies and procedures.
• Report on management regarding sales results and productivity.
• Preserve excellent customer service, process customer complaints or feedbacks, and respond to customer needs.
• Comply with all health and safety regulations.
• Maintain storefront inventory and continuously make necessary improvements for the front of house.

Skills

F&B experience

Organizational skills

Problem-solving

Team leadership

Communication

POS proficiency

MS Office

Job description

Giraffe Coffee Sdn Bhd in Malaysia is seeking an experienced F&B Manager to oversee daily operations and uphold high standards across all service areas. You will lead the F&B team, drive performance, and ensure exceptional guest experiences.

Responsibilities include setting targets and KPIs, enforcing health and safety regulations, managing inventory, and continually improving front-of-house operations. A proactive, customer-focused leader is essential.