F&B Outlet Manager - Guest Experience & Operations

Pullman Kuching; Kuching; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pullman Kuching is seeking a dedicated Outlet Manager to lead daily F&B outlet operations on-site in Kuching. You will ensure service standards, maintain product quality, supervise staff, and drive guest satisfaction while aligning with Accor brand guidelines.

You will oversee inventory, ordering, cash and sales reporting, promotional activities, and safety compliance, collaborating with kitchen and other departments to optimise revenue and guest experiences.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service with a track record of delivering positive guest experiences.
• People management including supervising teams, coaching staff, and supporting performance development.
• Effective communication with guests, team members, and cross-functional departments.
• Knowledge of Inventory Management, cost control, and basic outlet financial reporting.
• Experience in food & beverage or hospitality operations, ideally in a supervisory or managerial role.
• Ability to work flexible hours, including weekends and public holidays.
• Knowledge of health, safety, and hygiene standards for F&B outlets.
• Diploma or degree in Hospitality Management, Business, or related field is an advantage.
• Proficiency in basic computer systems; familiarity with Accor systems is a plus.
• Demonstrated problem-solving skills and ability to stay calm in fast-paced environments.

Responsibilities

• Oversee daily operations of the assigned F&B outlets and ensure consistent service quality.
• Monitor inventory, place orders, and manage supplies.
• Handle cash and sales reporting and participate in promotional activities.
• Ensure health, safety, and brand standards compliance.
• Collaborate with kitchen and other departments to deliver seamless guest experiences and optimize revenue.

Skills

Customer satisfaction

People management

Communication

Inventory management

Cost control

Outlet financial reporting

Hospitality operations

Flexible hours

Health & safety knowledge

Education

Diploma or degree in Hospitality Management or related field

Tools

POS systems

Accor systems familiarity

Basic computer skills

Job description

Pullman Kuching is seeking a dedicated Outlet Manager to lead daily F&B outlet operations on-site in Kuching. You will ensure service standards, maintain product quality, supervise staff, and drive guest satisfaction while aligning with Accor brand guidelines.

You will oversee inventory, ordering, cash and sales reporting, promotional activities, and safety compliance, collaborating with kitchen and other departments to optimise revenue and guest experiences.